Manager, ITS Prgm Management

Updated: 2 months ago

About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary
The Manager, ITS Program Management is responsible for managing a team of project managers responsible for managing multiple high visibility, cross functional projects to help successfully launch key strategic initiatives across all COH business units. Interacts closely with executive leadership, business partners, and external vendor partners to effectively balance multiple projects and develop detailed project documentation to include business requirements, project plans, project schedules, workflow solutions, risk mitigation plans, and project status reports/communications.

Key Responsibilities include:

  • Partners with executive leadership, business and IT project team members to ensure that project delivery aligns with business strategic objectives and priorities
  • Manages all ITS aspects of the IT Research Systems  portfolio of projects.
  • Manages the successful delivery of multiple, multi-year projects with 1-3-year project timelines, and more than 200 key project stakeholders
  • Drives project risk management and mitigation through strict governance processes and procedures 
  • Monitors performance of project delivery to ensure alignment to the approved business case, design, and committed timeline
  • Ensures adherence to project schedules; aggressively monitors project budgets; and reallocates resources to avoid budget or schedule variances
  • Provides financial metrics, value realization, and other strategic reports for executive leadership, business stakeholders, and IT team
  • Collaborates with assigned vendors to build effective relationships and collaborative team environments 
  • Continually evaluates methods of undertaking and completing projects more efficiently with new programming techniques, different technology platforms, more technically-trained personnel
  • Monitors the changing technical environment to stay on trend and ahead of market shifts


  • Establishes and communicates a clear set of success criteria for project performance
  • Provides clear, consistent, regular communication with project team, executive leadership, and project stakeholders at all levels
  • Effectively collaborates with peers and leadership to share resources on critical projects; seeks opportunities to help others' projects by sharing and reallocating team members' priorities and assignments
  • Manages a positive, collaborative project team environment that encourages support and success
  • Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

  • Bachelor’s Degree or Equivalent 
  • 7 years of experience
  • 3+ years of experience managing projects within the healthcare industry
  • 3+ years of experience managing individual and roll-up project budgets, resource plans, and risk mitigation strategies for IT and related projects
  • senior-level project manager with 7+ years delivering projects at a successful tech corporation or a similar role in a blue-chip company
  • Experience managing projects with core teams of at least 75 professionals

Preferred education experience and skills:

  • Master’s Degree
  • PMP Certification or equivalent
  • Lean Six Sigma Certification or equivalent
  • Experience in project management, business administration, or technical management

Additional Information:

  • To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021.  Compliance is a condition of employment

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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