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., Microsoft Office, web browsers). Mobile device platforms (iOS, Android). Understanding customer service principles. Effective verbal and written communication. Time management. Ability to adapt and learn
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team Preferred Qualifications: Previous customer service or technical support experience Familiarity with Windows, macOS, iOS, and Android devices Experience with classroom technology, AV equipment
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operating systems such as Windows, macOS, Linux, iOS, and Android. Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) solutions like Jamf, Microsoft Intune, VMware
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, GIAC), and certifications or demonstrated expertise in Apple/macOS, mobileplatforms (iOS/Android), and endpoint management (e.g., Intune/Jamf), or an equivalent combination of education and experience
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technology tools across multiple platforms (e.g., iOS mobile devices, Chromebooks, PCs, Macs, and Android devices); Skill in the use of standard productivity software (e.g., Microsoft, Adobe, and Google
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experience required. Excellent customer service and communication skills. Valid driver’s license. PREFERRED QUALIFICATIONS Experience supporting Windows, macOS, iOS, Android, and Office 365. Experience with
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accessibility standards and guidelines (ADA, Section 504 of the Rehabilitation ACT, and WCAG 2.1). ● Experience with assistive technology including multiple hardware and software platforms (e.g. Windows, Mac, iOS