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Posting Details Posting Summary Working Title Infrastructure and Network Services Administrator Role Title Computer Operations Manager I Role Code 39013-SW FLSA Exempt Pay Band 05 Position Number
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. Considerable Skills: Analyzing and troubleshooting complex hardware, software, network, and system issues. Researching technical issues and developing effective solutions. Providing technical guidance and
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Posting Details Posting Summary Working Title Senior Network Engineer Role Title Info Technology Specialist III Role Code 39113-SW FLSA Exempt Pay Band 06 Position Number 26100101 Agency VCCS-System
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troubleshooting, software installation, ticket documentation, and escalation of complex issues to Tier II support. 2. Provide Tier I and Tier II technical support for computers, classroom technology, instructional
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staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of
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of information technology at the college. Directs the design, configuration, and maintenance of complex infrastructure, including virtualization, SAN storage, Microsoft Azure, and LAN/WAN networks. Manages projects and
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microcomputer devices and peripheral equipment in support of a multi-vendor, multi-protocol, voice, video, and data network. Provides professional, courteous, and timely end user support to the college’s staff
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, ticketing system, and in-person. Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite. Escalate complex issues to appropriate support teams, ensuring clear
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academic processes. Analyze data to support continuous improvement, identify trends, and contribute to institutional reporting. Participate in professional development, training, and networking with the VA
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of this position, this employee requires a LAN account and access to general network services, Administrative Information System and the Student Information System, SISCOPYID: UTCINQY, and the eVA procurement system