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. The environment includes extensive use of Cisco and Juniper routing and switching platforms (including campus, data center, and WAN technologies). The position works with internal teams, Internet service providers
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• Experience with Juniper JUNOS, Cisco IOS, F5 BIG-IP (APM) • Ability to work independently as well as part of a team • Demonstrated project management skills Working Conditions • Hybrid • open office
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users. Responsibilities Provides and coordinates Tier 1 and Tier 2 technical support for enterprise on-prem and cloud voice technologies, including Cisco Call Manager, Webex Control Hub, Unity voicemail
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initiatives. Delivers Tier 2 and occasional Tier 3 support for enterprise voice technologies, including Cisco Call Manager, Unity Voicemail, UCCX and Finesse, analog lines, faxing, and other VoIP devices
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; Experience with Cisco, Fortinet, Palo Alto, Aruba, Meraki, or comparable enterprise networking and security technologies; Experience with infrastructure as code, configuration automation, Linux administration
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restrictions. Access to production systems is role-based, supervised, and limited to assigned duties. Preferred Qualifications: Coursework, labs, projects, or certifications involving AWS, Azure, Cisco
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multiple campuses. - Direct the engineering and maintenance of the Cisco Unified Communications platform, including UCS, Call Manager (CUCM), Unity, CUBE gateways, WebEx Calling/Hybrid, Cisco Endpoints, and
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Shuttle and Capital metro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized
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, Cisco, commercial/event/learning A/V products and SIP/IP interactive technologies; Implementing and administrating common audio/visual and interactive TCP/IP and HDBaseT-based services, including HDMI
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certification, or is a current Cisco Academy Instructor with the Wireless course qualifications, Cisco CCNA or higher. *All Applications must include a Cover Letter and an Unofficial Transcript *Pay Rate: $45.50