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customer base to access needed IT services. Leveraging the University’s implementation of its enterprise-wide service management platform (ServiceNow) all members of the IT Workplace Technology Services team
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, schedules, establishing project timelines, defining milestones, and deliverables in a business and/or higher education and/or technology environment. Bachelor's degree in related area and / or equivalent
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challenging client interactions through written and verbal communication including documentation and customer communication in incident management systems such as ServiceNow. Significant experience writing
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