-
administration of the program/project. May actively represent the program and/or the organization. Helps foster a collaborative and positive relationship building dynamic with internal staff and external parties
-
in a higher education environment. ServiceNow experience. ITIL certification is a plus. Working Conditions: May require extended hours and weekends, on-call rotation. Physical Requirements: Constantly
-
and confidential data (FERPA, etc.). Knowledge of data quality and governance requirements. Demonstrated service portfolio, incident management, and project management expertise using JIRA, ServiceNow
-
within the ServiceNow platform in incident assignment, tracking, and completion of assigned tasks. The Desktop Support Specialist will provide hands-on desktop services and other technology related support