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of supporting students in Higher Education is essential. A good up-to-date knowledge of learner analytics, attendance monitoring and student apps would be beneficial but full training on systems will be provided
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guidance to students and will develop a good all-round knowledge of support matters, and arrange referral to team colleagues where appropriate. Working in a complex environment, your work will involve
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community and pride ourselves on being the University where our students are a name, not just a number. The University has a distinctive, employability-focused educational offer and works closely with
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workload and meet deadlines Experience working within an ITIL framework environment Proficiency in creating user-facing documentation and support materials Ability to develop and maintain team procedures and