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, service innovation, and service management. Service experiences are key to competitive advantage, whether product-enabled (think devices), platform-enabled (think web/app solutions), or human-enabled (think
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service management. Service experiences are key to competitive advantage, whether product-enabled (think devices), platform-enabled (think web/app solutions), or human-enabled (think people interactions
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Doctoral Student in Business Administration (Organisational Design and Sustainability), based at CTF
(think devices), platform-enabled (think web/app solutions), or human-enabled (think people interactions). As an interdisciplinary research center, we internally combine various knowledge areas to tackle
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