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tickets to appropriate staff. Report issues through appropriate channels for timely and effective escalation. Verify status of open cases with ticket owners and communicate information to customers
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& network access Configure network routers, switches, and wireless networking equipment for departmental operations, as well as isolated VLANs for special event needs. Work with event promoters to determine
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optics, optical communications systems; high-frequency electromagnetism, industrial diagnostics, computational electromagnetics (including optimization and machine learning); wave scattering and
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