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Principal accountabilities Lead on liaising with apprentices, external clients and internal academic operations teams to ensure that communication between all parties is recorded in the review process
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compliance. Incident Management Owns priority and diagnosis of incidents according to agreed procedures and helps mentor others in this process. Investigates causes of incidents and seeks resolution. Escalates
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compliance. Incident Management Owns priority and diagnosis of incidents according to agreed procedures and helps mentor others in this process. Investigates causes of incidents and seeks resolution. Escalates
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Directory / Entra ID Business requirements Work as part of an on call out of hours rota. Desirable Criteria Qualifications Operational experience in implementing and managing both process driven and technical
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, challenging system and process that do not focus on the customer needs. Ability to evidence excellent communication, engagement, persuasion and influencing skills (verbal and written). Strong analytical skills
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support of operational readiness, which may include training, process development and explanation of standards. Responsible for setting standards for hardware, software, and configuration management
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information you provide will be treated in confidence and only used when considering your suitability for the post. To enable us to process your DBS check please ensure you are able to supply the documentation
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scanning, benchmarks service against the sector to ensure service is future focussed. Responsible for solution documentation in support of operational readiness, which may include training, process
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that the working environment, including both physical and social surroundings, supports employees to perform at their best and meet the university's evolving needs. In addition, adaptive working involves