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have a portfolio of technical skills accompanied by an extensive knowledge of the theory and practical application of modern computing techniques to the creation of digital products. Practical skills may
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prioritise incidents, problems, and service requests, minimizing user disruption Support users with IT systems, MFA, Microsoft products, Office 365, VLE, library resources, intranet, remote access, mobile
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working practices Proficiency in Windows-based environment and Active Directory Familiarity with Office products, Teams, and SharePoint Excellent customer service skills, suitable for a customer facing IT
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