Instruction and Classroom Support Technician

Title:

255N-YN - Instruction & Classroom Support Technician 2

Business Title:

Instruction and Classroom Support Technician

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Instruction and Classroom Support Technician will provide technology support for classrooms, advise upon and troubleshoot equipment, assist with teaching session recordings and provide Tier 1 helpdesk support for the Elson S. Floyd College of Medicine.

Duties and Responsibilities:

60% Classroom and Event Support

Act as primary support of medical education classrooms, advise on the use of classroom equipment for various methods of instructional delivery, and provide technical support during instructional sessions to students and faculty.

Operate and perform routine maintenance and/or troubleshooting on classroom equipment; instruct students, staff, and faculty in the use of classroom equipment; monitor classrooms to ensure compliance with established protocol; propose and monitor classroom equipment procedures.

Perform video-lecture creation, editing, and posting to the learning management system. Confer with instructors in establishing and developing assignments; create and manage assignments as needed in the learning management system.

Estimate quantity and quality of supplies and materials needed for instructional sessions; follow through with purchasing department or procurement of supplies; maintain adequate stock levels.

15% Learning Session Resources Uploading/Auditing Support

Work with faculty to receive session resources in a timely manner.
Edit or modify session materials to meet established criteria; advise team of potential problems with new and existing content; upload content into learning platforms ahead of sessions. 

10% Process and Upload Recordings

Schedule and perform video-lecture creation, editing, and posting to the learning management system.

Responsible for maintaining the video library and ensure the appropriate faculty, staff, and students have access to the correct videos. 

10% Tier 1 Helpdesk Support

Receive technical support work requests from end users via telephone, Slack, email messages, or in person. Monitor and respond to requests for a broad range of technology issues such as troubleshooting hardware and software issues either at the location or through remote access.

Escalate and route complex problems to higher experts as needed. Keep faculty, staff, and students apprised of support delays and expected time-to-solution.

5% Other

Perform other related work as required 

Required Qualifications:

A Bachelor’s Degree with major study in specific instructional area; or equivalent education/experience.

Additional Requirements:

• Experience that demonstrates the ability to work independently and as a team player. 

• Excellent oral and written communication skills. 

Preferred Qualifications:

• Flipped classroom and/or instruction design experience or equivalent experience. 

• Experience with learning management system(s) or online learning platforms and/or equivalent education/experience. 

• Experience with medical education applications and familiarity with medical school curriculum and/or equivalent education/experience.

Additional Information:

Additional Job Description

Area/College: Elson S. Floyd College of Medicine
Department Name: Information Technology
City, State, Zip: Spokane, WA 99202
Department Link: https://medicine.wsu.edu/
Monthly Salary: $3,446
FTE: 1.0
Permanent/Temporary/Project: Permanent

Screening Begin Date: September 3, 2021
Background Check: This position has been designated by the department to require a background check.

Application Instructions: Applicants must attach 1) resume and 2) cover letter to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

The screening of applications will begin September 3, 2021 and continue until a suitable candidate has been identified.

Required Documents: Resume and Cover Letter

COVID-19 Vaccine Information: In accordance with the Washington State Governor’s Proclamation 21-14.1, as a condition of employment, all WSU employees must be fully vaccinated or have an approved medical/religious accommodation no later than October 18, 2021. One is considered fully vaccinated two weeks after receiving the last shot in a vaccine series. Vaccination or an approved accommodation for new employees will be verified no later than October 18, 2021. If the effective date of appointment is October 18, 2021, or later, vaccination or approved accommodation status will be verified prior to first day of employment. For any questions related to this information, reach out to Human Resource Services (HRS) at [email protected] or 509-335-4521.

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .

Title:

255N-YN - Instruction & Classroom Support Technician 2

Business Title:

Instruction and Classroom Support Technician

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Instruction and Classroom Support Technician will provide technology support for classrooms, advise upon and troubleshoot equipment, assist with teaching session recordings and provide Tier 1 helpdesk support for the Elson S. Floyd College of Medicine.

Duties and Responsibilities:

60% Classroom and Event Support

Act as primary support of medical education classrooms, advise on the use of classroom equipment for various methods of instructional delivery, and provide technical support during instructional sessions to students and faculty.

Operate and perform routine maintenance and/or troubleshooting on classroom equipment; instruct students, staff, and faculty in the use of classroom equipment; monitor classrooms to ensure compliance with established protocol; propose and monitor classroom equipment procedures.

Perform video-lecture creation, editing, and posting to the learning management system. Confer with instructors in establishing and developing assignments; create and manage assignments as needed in the learning management system.

Estimate quantity and quality of supplies and materials needed for instructional sessions; follow through with purchasing department or procurement of supplies; maintain adequate stock levels.

15% Learning Session Resources Uploading/Auditing Support

Work with faculty to receive session resources in a timely manner.
Edit or modify session materials to meet established criteria; advise team of potential problems with new and existing content; upload content into learning platforms ahead of sessions. 

10% Process and Upload Recordings

Schedule and perform video-lecture creation, editing, and posting to the learning management system.

Responsible for maintaining the video library and ensure the appropriate faculty, staff, and students have access to the correct videos. 

10% Tier 1 Helpdesk Support

Receive technical support work requests from end users via telephone, Slack, email messages, or in person. Monitor and respond to requests for a broad range of technology issues such as troubleshooting hardware and software issues either at the location or through remote access.

Escalate and route complex problems to higher experts as needed. Keep faculty, staff, and students apprised of support delays and expected time-to-solution.

5% Other

Perform other related work as required 

Required Qualifications:

A Bachelor’s Degree with major study in specific instructional area; or equivalent education/experience.

Additional Requirements:

• Experience that demonstrates the ability to work independently and as a team player. 

• Excellent oral and written communication skills. 

Preferred Qualifications:

• Flipped classroom and/or instruction design experience or equivalent experience. 

• Experience with learning management system(s) or online learning platforms and/or equivalent education/experience. 

• Experience with medical education applications and familiarity with medical school curriculum and/or equivalent education/experience.

Additional Information:

Additional Job Description

Area/College: Elson S. Floyd College of Medicine
Department Name: Information Technology
City, State, Zip: Spokane, WA 99202
Department Link: https://medicine.wsu.edu/
Monthly Salary: $3,446
FTE: 1.0
Permanent/Temporary/Project: Permanent

Screening Begin Date: September 3, 2021
Background Check: This position has been designated by the department to require a background check.

Application Instructions: Applicants must attach 1) resume and 2) cover letter to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

The screening of applications will begin September 3, 2021 and continue until a suitable candidate has been identified.

Required Documents: Resume and Cover Letter

COVID-19 Vaccine Information: In accordance with the Washington State Governor’s Proclamation 21-14.1, as a condition of employment, all WSU employees must be fully vaccinated or have an approved medical/religious accommodation no later than October 18, 2021. One is considered fully vaccinated two weeks after receiving the last shot in a vaccine series. Vaccination or an approved accommodation for new employees will be verified no later than October 18, 2021. If the effective date of appointment is October 18, 2021, or later, vaccination or approved accommodation status will be verified prior to first day of employment. For any questions related to this information, reach out to Human Resource Services (HRS) at [email protected] or 509-335-4521.

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .