Welcome Center Associate

Franklin University is seeking a full-time Welcome Center Associate. The Welcome Center is a central communication location of the Institution and provides a student’s first impression of the University.  As such, the ideal candidate must have a passion for customer service and collaborating with other team members on a regular basis. This position will be responsible for general administrative duties in support of the Institution including educating students, providing administrative oversight, and engaging in a variety of critical project-based tasks.  The position also entails partnering with other departments including the Call Center, Student Financial Services, Accounting and the Registrar.  Work hours for this hybrid position are primarily from 9:00 a.m.-6:00 p.m. Monday through Wednesday on campus and remote Thursday and Friday from 8:00 a.m.-5:00 p.m.

The successful candidate will have or be actively pursuing a degree, possess excellent oral and written communication skills, have a passion for customer service, demonstrate self-sufficiency with the ability to multi-task in an ever-changing environment and have a strong comfort level with technology.  Prior experience utilizing a CRM (Constituent Relationship Management System) and Student Information System would be a plus in this position.

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.