VolTech Assistant Manager - VolShop

VolTech Assistant Manager - VolShop - 240000011V 

Description

 

VolTech Assistant Manager

 

JOB SUMMARY

The VolTech Assistant Manager assists with all Technology student staffing, order processing, merchandising, and the Service Center intake/distribution.   The staffing responsibilities include providing work direction and providing excellent customer service in person and online customers, order fulfillment individual and institutional, and merchandising including check-in from the distribution center.  Accurately note and utilize the ERP to manage inventory for accuracy and transparency. 

 

Qualifications

 

WORK PERFORMED

Store Management and Customer Service

Assist with managing seasonal workers and student employees, ensuring excellent customer service and daily task assignments. Monitors merchandising and sales floor signage/information including pricing to ensure current availability and pricing.  Secures demo devices to ensure security and vendor/contract compliance.  Resolve departmental questions including e-mail, phone, and Cases are answered quickly and correctly. Resolves customer complaints and concerns.  Processes POS transactions and monitors student staffing including departmental charges and payroll deductions. Responsible refunds and exchanges. Open and closes store and ensure staff are trained and scheduled properly. Maintains excellent customer service standards for entire team.

Order Fulfillment and Merchandising

Receives and confirms receipt of products for resale from the Distribution Center.  Ensures orders are properly handled.  Operates the technology order fulfillment process. Maintains online order pickup and delivery confirmations.  Assists with online store with proper item descriptions and stock status.  Responsible for stocking and restocking merchandise to ensure product availability including any overstock orders and the computer cage inventory.  Maintains store appearance including products, demo products and tables/games, and in-store signage.

OIT Liaison and Service Center Assistance

Get iPhone certified and assist with iPhone repair at peak demand. Supervises student employees that would like to pursue the iPhone repair certification. Regular meetings with OIT Service Lead Technician to ensure excellent customer service and best practices for our store customers. Responsible for and trains students to assist in the in-store intake/distribution process for Technology repairs. Processes quotes for repair requests. Maintains proper notes in Ticketing system and any cross reference for POS system. 

MINIMUM REQUIREMENTS AND DESIRABLE QUALIFICATIONS

High school diploma or GED

1 year experience in technology retail environment

 

PREFERED REQUIREMENTS AND DESIRABLE QUALIFICATIONS

Associate’s degree or higher

1 year experience in a supervisory role

 

Job
  Other Admin Asst/Secr/Clerical 
Primary Location
  US-Tennessee-knoxville 
Organization
  Volshop 
Schedule
  Full-time 
Campus/Institute  Knoxville 
Job Posting
  May 21, 2024, 2:12:07 PM