Vice President, HR Operations

Tracing its origins to 1838, Duke University has evolved into one of the world's leading institutions for education, research and patient care. Located in Durham, North Carolina, Duke is comprised of two major organizations: Duke University and Duke University Health System.

Duke University Health System is a world-class health care network dedicated to providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat disease through biomedical research.

OVERVIEW

The Vice President, Human Resources Operations for Duke University Health System (DUHS) oversees HR operations and service delivery across the clinical enterprise.  This position is responsible for developing and implementing strategies, programs, and policies that support the operations to successfully deliver on the enterprise-wide clinical strategic plan.  The primary focus is to ensure transactions are simplified and standardized to reduce waste as well as increase value by providing strategic consulting solutions to support leaders and front-line talent.

Under the direction of the Chief Human Resources Officer & Senior Vice President, DUHS, the successful candidate will partner closely with human resources leadership across the enterprise to assess, develop and implement an optimal structure; establish operational standards; and ensure procedures are implemented to drive efficient, effective and compliant services in support of the broader clinical enterprise strategy.  This role will partner closely with our Corporate HR Centers of Excellence (COE) leadership teams (i.e. DEI&B, Leadership and Organization Effectiveness, Data Analytics, etc.) to incorporate key measures and strategies into all operational areas.

This role will serve as a key advisor to DUHS senior leadership and help to strengthen organizational performance, developing and monitoring human resources measures of success. This is a highly visible position that requires a proactive, collaborative leader with a process improvement and coaching mindset.  This role must engage DU and DUHS HR as well as operational leadership to identify organizational gaps and implement programs/processes to meet those needs. This role will lead the delivery of best-in-class talent experiences spanning transactional fundamentals to strategic human resources solutions.

The successful leader will oversee and influence a matrixed combination of solid- and dotted-line reporting relationships across the health system. Direct reports to this role will evolve over time as the HR structure is being consolidated to shape a progressive human resource practice aligned with the strategic direction of the organization. Anticipated reports include, and will not be limited to: senior HR leaders / HR Business Partners supporting enterprise-wide entities/functions and the shared services / transaction hub (DUHS Talent Care Center).  This role will also be a critical liaison to HR services provided by Duke University.  

ESSENTIAL FUNCTIONS

• Provide thought leadership to senior HR and DUHS leaders, focused on improving the employee experience, people processes, and service delivery in pursuit of positioning the organization to be destination employer.

• Oversee key HR functions including and not limited to: process improvement, policy development and implementation, and talent relations.

• Ensure policies, processes, and practices across the employee life cycle are streamlined and appropriately embed diversity, equity, inclusion, and belonging (DEI&B) initiatives to foster a diverse and inclusive environment that enables all team members to thrive, feel valued and be heard.

• Possess a strong understanding of performance management, change management, and organizational development.

• Prepare business cases, operating plans, and presentation materials for senior leadership, including DUHS Board of Directors.

• Apply strong analytical and problem-solving skills with the ability to communicate complex data and strategies into simple, actionable recommendations.

• Utilize a data-driven mindset to identify key metrics that drive insights and inform decision-making to support short and long term workforce objectives.

• Partner with University colleagues to evaluate and contemporize people practices / policies in alignment with and in support of health system strategy.

• Build the capabilities of and mentor direct and indirect reports to effectively align talent skills and competencies with organizational needs.

Key leadership attributes and Qualifications

• Expert and broad knowledge of end-to-end talent operations and management

• Expert communication skills with a diversity of communication styles; savvy communicator both orally and in writing

• Excellent leadership, critical thinking and coaching skills that foster collaboration and development across and within teams

• Highly developed project management skills

• Experience with M&A and integration planning / implementation, a plus

• Must be a highly motivated, innovative, change oriented strategic thinker with a high EQ and outstanding executive presence

• Must be able to connect with and demonstrate empathy for teammates at all levels along with significant influence and negotiation skills

• Must have keen analytical abilities as well as outstanding systems skills, including HRIS, Excel, PowerPoint and other Microsoft applications

Minimum Qualifications

Education

Bachelor's degree in related area and/or equivalent experience, Master's in human resources management, business administration, or another related field preferred

Experience

Minimum of 12 years of relevant business and progressive human resources experience with at least 8 years of experience leading teams at various levels within HR. HR professional certification preferred (PHR, SPHR, SHRM, etc.)

Degrees, Licensures, Certifications

HR professional certification preferred (PHR, SPHR, SHRM, etc.)