Student Advanced Level
Requisition ID | req29348 |
---|---|
Working Title | User Support Consultant |
Pay | $16.00 Hourly |
Campus | Main - Albuquerque, NM |
Department | IT Customer Service (319A) |
Employment Type | Student Employment |
Student Type | Student Employment |
Status | Non-Exempt |
Background Check Required | No |
For Best Consideration Date | 5/6/2024 |
Position Summary | Position Summary: The UNM IT Service Desk is seeking technology-oriented
individuals to provide customer service and support to UNM and UH faculty,
staff, and students. Our agents are
trained to assist customers with a wide variety of IT questions, issues and
requests, including: email (LoboMail), myUNM, LoboWeb, NetIDs network
connectivity, and cell phones. The UNM
IT Service Desk is normally staffed M-F 7:30am-5:00pm; we extend our hours of
operation during critical business cycles.This position will allow for up to 28 hours per week. Provide excellent customer service to all customers
(including students, staff, faculty, and the public) Act as a 1st level expert
in IT Services and Service Desk processes/guidelines |
Minimum Qualifications | Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress. |
Preferred Qualifications | Minimum Qualifications: Problem solving skills |
Application Instructions | Include Resume and Cover Letter |
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. |
Requesting an Accommodation
Women, minorities, veterans, and individuals with disabilities are encouraged to apply. In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and University of New Mexico policy, if you have a disability and would like to request an accommodation in order to apply for a position with the University of New Mexico, or if you cannot use the online application system, please contact Human Resources at [email protected] (505) 277-4777 for assistance with the application process.
Other links:
- New Mexico Inspection of Public Records Act (IPRA)
- Campus Safety (Clery Act)
Equal Opportunity Employer
The University of New Mexico is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to hiring and retaining a diverse workforce and are dedicated to the goal of building an inclusive and pluralistic faculty and staff. We are committed to teaching and working in a multicultural environment. Visit the links below for more information regarding our commitment to affirmative action and equal opportunity: Equal Opportunity, Non-Discrimination and Affirmative Action at the University of New Mexico Equal Employment Opportunity is THE LAW.
Visit the links below for more information regarding our commitment to affirmative action and equal opportunity:
- Equal Opportunity, Non-Discrimination and Affirmative Action at UNM
- Equal Employment Opportunity is THE LAW
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