University Admissions Advisor ??? CUNY Welcome Center (Multiple Vacancies)

Details

Posted: 05-Apr-24

Location: New York, NY, 10176, USA

Salary: Open

Categories:

Staff/Administrative

Internal Number: 28287

University Admissions Advisor ??? CUNY Welcome Center (Multiple Vacancies)

Job ID

28287

Location

Central Office

Full/Part Time

Full-Time

Regular/Temporary

Regular

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POSITION DETAILS

The University Admissions Office is composed of two office sites, the CUNY Welcome Center, and the University Application Processing Center. The CUNY Welcome Center is the central student recruiting office for undergraduate and graduate programs at the City University of New York. The Welcome Center???s primary responsibility is to recruit and disseminate information about all CUNY colleges to prospective students and external organizations through extensive outreach efforts which include in-house counseling and recruitment activities.

Reporting to the University Executive Director of Admissions or their designee, the University Admissions Advisor ensures top-notch daily office operations, exceptional customer service, and effective student-centered solutions. This position requires the ability to work a flexible schedule with some evenings and weekends, and travel to the five boroughs in New York City and the tri-state area. This role may require up to 50% travel throughout the year with potentially 8-10 weeks in the Fall and 6-8 weeks in the Spring.

In addition to the duties in the CUNY Title Overview, additional duties include, but are not limited to:

• Coordinates an assigned recruitment territory, including sustaining relationships that may include a portfolio of high schools, community colleges, colleges, counselors, staff, community-based organizations, government agencies, internal partners, and external organizations.
• Participates in implementing CUNY???s recruitment plans and programs to identify, attract, admit, and enroll a qualified and diverse student body.
• Facilitates student recruiting activities, including coordinating and contributing to Information Sessions and outreach events at high schools, colleges, and other community offerings.
• Assists with daily office customer service operations, including managing the intake and responses of the high-volume department main phone line and email account, and organizes and maintains files and records as directed.
• Updates databases, lists, and files of the Office???s contacts for efficient outreach activities.
• Coordinates the distribution of materials for recruitment activities.
• Maintains correspondence with applicants, providing guidance on requirements for all CUNY programs and standards in a timely fashion, with necessary follow-up as needed, to encourage completion of all admission requirements.

NOTE : Until further notice, this is a hybrid position, eligible to work remotely and work in the office.

QUALIFICATIONS

MINIMUM

Bachelor???s degree required.

PREFERRED

• Two years of relevant work experience in Admissions or related experience.
• Commitment to customer service excellence, responsiveness and professionalism when collaborating with diverse stakeholders across different organizational levels.
• Strong written/verbal communication and interpersonal skills, including the ability to conduct presentations and lead small group discussions, along with proficiency in multiple languages for effective communication with diverse audiences.
• Detail oriented and accurate with strong organizational skills to establish plans, manage multiple assignments with conflicting priorities, and meet deadlines in a time-sensitive office.
• Knowledge of practices and technologies used in college admissions, recruiting, and enrollment services.
• Valid driver???s license.
• Strong work ethic and character with a high level of personal integrity to maintain confidentiality and work with professional poise and discretion.
• Computer proficiency using administrative, and academic databases, plus Microsoft Office programs, Adobe PDF, and remote/virtual meeting/conferencing and collaboration tools (MS Teams, Zoom, WebEx, etc.).

CUNY TITLE OVERVIEW

Participates in implementing CUNY's recruitment plans and programs in support of a strategy to identify, attract, admit and enroll a highly-qualified and diverse student body.

• Demonstrates and maintains knowledge of CUNY's programs and degree requirements
• Coordinates workshops, intake screenings, interviews and new student orientation
• Counsels prospective applicants on requirements and standards and provides general program and service information in person or by telephone, e-mail or letter; follows up as needed
• Coordinates and contributes to student recruiting activities such as group sessions and programs, direct recruiting, and outreach events at high schools and in the community
• Represents the University Admissions Office to the CUNY Colleges' internal and external communities
• Performs related duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary range is $44,411 - $54,268, commensurate with qualifications, education and experience.

CUNY???s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:

http://https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\HRAM\FL.HRS\CG\SEARCH\FL.GBL?Page=HRS\APP\JBPST\FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=28287&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service ???>Careers

CLOSING DATE

April 25, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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About CUNY (City University of New York-Central Office)
The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.
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