Unit Computing Manager

Position Details

Position Information

Recruitment/Posting Title	Unit Computing Manager
Job Category	Staff & Executive - Information Technology
Department	Enrollment Mgt Admin - NB
Overview	The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of seven student-facing and administrative units: Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM–NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year. The Enrollment Management IT Team (EM-IT) delivers quality and timely consultation services and support the Division of Enrollment Management – New Brunswick (EM-NB) and its units by streamlining the use of shared technologies and resources, implementing new platforms, and improving standards, policies, and procedures related to computing and associated business operations.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Unit Computing Manager (UCM) for the The Division of Enrollment Management. Among the key duties of the position are the following: Provides high-level technical support and consulting to division staff. Develops and maintains SaaS solutions and scripts. Updates and maintains division networks, servers, clients, and security. Supervises full-time IT staff and ensures day-to-day service requests and incidents are assigned or escalated appropriately. Provides end-user training on software and processes. Works collaboratively with the Associate Director, IT and other leadership in the division to maintain specific knowledge of units within the division and how our services relate to their business strategy and goals. Liases with central IT offices to support technology and user needs. Works with vendors for product specifications, evaluations, technical problems and solutions, Leads implementations of new technologies.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement
FLSA	Exempt
Grade	06
Position Salary
Annual Minimum Salary	87794.000
Annual Mid Range Salary	111057.000
Annual Maximum Salary	134320.000
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s degree in a computer science or information technology. Three (3) or more years of relevant experience in computer operations and networking.
Certifications/Licenses	A valid driver’s license would be required for this position; Use of personal vehicle in order to travel for business demands.
Required Knowledge, Skills, and Abilities	Experience providing comprehensive systems support for multiple locations and groups. Strong and demonstrated understanding of Microsoft Office/365, computer hardware and software (Windows/Mac OS), Active Directory, LANs, network protocols, firewalls, and emerging technologies. Experience with endpoint management services (Cisco Meraki, Microsoft Intune). Ability to communicate technical information to a non-technical audience. Effective communication and relationship building skills with multiple constituencies Excellent writing skills, especially the rules of syntax, punctuation, and grammar. Ability to effectively integrate and manage complex projects, and capacity for flexible thinking with excellent analytical, negotiation and problem-solving skills.
Preferred Qualifications	Experience in an academic environment. Experience working at the Rutgers, The State University of NJ or a similar multi-campus university. Experience in training development and/or instructional design skills. Experience supervising or managing IT help desk staff. Experience developing applications on Microsoft Power Platform. Experience writing ad hoc SQL queries. Experience with PowerShell, Python, C#, PHP. Knowledge of student information systems (including but not limited Salesforce, Oracle Student Financial Planning, Document Imaging Systems, Virtual Call Center platforms). Familiarity with emerging technologies (i.e., A.I., CRM, Service Management Software, SIS).
Equipment Utilized	Laptops, desktops, local/network MFC printers, projectors, screen projection, mobile devices (ex. iPads, Surface devices, smartphones), thin clients, switches, firewalls, VoIP phones, time clocks, Crestron, Newline Interactive, Blade Enclosure, HP and Dell servers. Windows OS, Microsoft Office/365, Box, Active Directory, Group Policy, DHCP, FTP, DNS, Windows Server, Salesforce, Sharepoint, Oracle Student Financial Planning, relational databases, SQL Server, Oracle, IBM IMS, Perceptive Content, NICE inContact, Hyper-V, Cisco Jabber, Cisco AMP, Dell Kace, ServiceNow, Qualtrics, SQL Developer, Zoom, Cisco Webex, Adobe Creative Cloud, Bomgar.
Physical Demands and Work Environment	Must be physically able to lift up to 50 lbs and move computers, printers, other equipment and storage materials. Must be able to attend to functions off campus and work regularly scheduled evenings/weekend as required.
Special Conditions	Clean Driving Record.

Posting Details

Posting Number	24ST1145
Posting Open Date	05/10/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement