Unified Communications Technology Analyst

Posting Details
Position Information

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Position Title	Unified Communications Technology Analyst
About this Opportunity	Ball State University’s Unified Communications team is looking for a dynamic, goal-oriented member to provide data and voice connectivity to the University’s campus. This position will involve monitoring, maintaining and evolving the campus data and voice network to meet the ever-growing needs of the campus community. If you have experience working on large and complex networks or think your information technology skills may be transferable, please apply.
Our Statement on Inclusiveness	At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community	Ball State University offers an excellent benefits package for eligible positions. Click here to explore options. Affordable Healthcare Retirement Tuition Remission (For eligible employees, their dependents, and spouse) Paid Parental Leave Professional Development
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:	https://www.bsu.edu/about/live-near-your-work
FLSA	Administrative Exemption
Hrs/Week	40
Length of Assignment	Full-Time At-Will
Position Function	The Technology Analyst position is responsible for maintaining network reliability to ensure service for campus building and network customers. This includes monitoring and managing networking equipment, VoIP, video-conferencing, and wireless components. This includes, but is not limited to routers, switches, wireless controllers, access points, and monitoring software. Position also provides ongoing monitoring, analysis, configuration, and support of the unified communication infrastructure for moves, adds, and changes.
Minimum Education	Bachelor’s degree from an accredited institution; OR Associate’s Degree plus an additional combination of education or experience in IT equivalent to 2 years.; OR High School diploma plus an additional combination of education or experience in IT equivalent to 4 years.
Minimum Experience	In addition to meeting the minimum education requirements, two years of technical experience in desktop support, server administration, or network administration.
Minimum Other	Excellent interpersonal and communication skills; ability to write proposals, and act as a vendor liaison; ability to make presentations to professional peers, and work closely with IT management.
Authorization to work in the US	Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education	Bachelor’s degree in information systems, computer science, or closely related IT field.
Preferred Experience	More than two years of experience in data networking, VoIP, or video-conferencing communications; experience with computer facilities in a large organization or university setting. Positive consideration will be given to relevant certifications (CCNA, CCNP, CWNA) and/or specialized training.
Preferred Other
Pre-Employment Screening	Requires successful completion of a background check.
Position Title(s) Supervised	None
Required Certifications
EEO Statement	Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University	Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:	IN Indiana
Department	Information Technology Services:120040
Department Information	The minimum salary for this position is $50,000.
Department Email or Phone Number	285-4152

Duties & Responsibilities

Ranking	1
Job Duty	Process moves, adds, and changes for day-to-day operations of the data and voice network.

Ranking	2
Job Duty	Work within a trouble ticket environment and solve issues for customers in a timely fashion.

Ranking	3
Job Duty	Provide continuing analysis, design, and integration of TCP/IP technologies such as, but not limited to: H.264, G.722, SIP, 802.3, 802.11, and 802.1×.

Ranking	4
Job Duty	Maintain network infrastructure, including layer 2 and layer 3 devices, wireless, VoIP, legacy telephone and video conferencing.

Ranking	5
Job Duty	Have knowledge in LAN/WAN protocols, such as Ethernet, IP, IPv6, STP, EIGRP, and 802.1q. Have understanding of Cisco IOS and the ability to use IOS commands.

Ranking	6
Job Duty	Install and support infrastructure to ensure continued and reliable availability of the unified communications network.

Ranking	7
Job Duty	Ability to troubleshoot network issues, work with team members, external staff and equipment vendors to resolve problems.

Ranking	8
Job Duty	Provide video-conferencing and web-conferencing support for Faculty and Staff.

Ranking	9
Job Duty	Provide continuing analysis, design and integration of technologies which rely on the communications infrastructure.

Ranking	10
Job Duty	Coordinate special projects as requested.

Ranking	11
Job Duty	Perform other related duties as assigned.

Posting Detail Information

Posting Number	202401506P
Number of Vacancies	1
Desired Start Date	05/01/2024
Position End Date (if temporary)
Open Date	03/14/2024
Applications Accepted Through Date	03/27/2024
Open Until Filled	No
Information regarding transcripts	The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter	In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’