Tuition Assistance Specialist (Remote)

The Tuition Assistance Specialist position is a full-time employment opportunity. The mission of the Tuition Assistance (TA) Specialist is to assist Active Duty Military members in returning to post-secondary education. Responsibilities include providing information on all Tuition Assistance programs and procedures, as well as other Title IV educational funding; submitting invoices to the military for payment, reporting final grades to the military, and other duties as assigned. The Tuition Assistance Specialist reports to the Military Financial Services Manager. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD MOU), (2) the Department of Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.

Duties & Responsibilities:

• Maintain all Tuition Assistance files for annual review purposes.

• Process Tuition Assistance Authorizations forms.

• Advise military students and help resolve payment problems.

• Work with all branches of the military to complete proper invoicing for tuition.

• Monitor student attendance as well as submit final grades to their respective military branch.

• Serve as liaison between soldiers, Education Services Officers/Offices and University departments.

• Maintain a working knowledge of Federal, State, Military, and Institutional Policies governing Title IV student aid programs.

• Have a working knowledge of military tuition assistance policies and procedures.

• Reviews the aging report and customer balances

• Contacts the customer (via telephone/email) on past due balances

• Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, misapplied payments and other issues as needed to provide quality customer service

• Creates recommendations for review by the Military Financial Services Manager on the acceptance of payment plans, settlement amounts, partial payments, time extensions, and the writing-off of receivables.

• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

• Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner

• Provide excellent customer service to students, internal customers, and any authorized external parties on all incoming and outbound phone calls

• Conduct and complete activities via CampusVue

• Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution

• Multitasks various aspects of the position while being able to prioritize daily work load inorder to achieve account resolution goals as well as provide quality customer service.

• Works off an assigned set of accounts and will be measured on several performance goals.

• Both Managers and Employees must ensure on a weekly basis accurate and complete timecards for each day of the week. At the end of the pay period, each employee and his/her manager must confirm the accuracy of the records and approve the timecards. This includes ensuring that all requests for sick and vacation has been recorded and that all time-record entries are accurate.

• All other duties as assigned

Knowledge, Skills, and Abilities:

• Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint applications.

• Proficient in database contact management applications and contact management strategies.

• Knowledge of Tuition Assistance programs, financial aid programs and regulations.

• Excellent customer service skills—Verbal communication, phone skills, listening, informing, and customer focus

• Ability to follow University policies and procedures with good independent judgment

Minimum Qualifications:

• Bachelor's degree or equivalent advanced learning attained through experience required.

• Up to 1 year of relevant work experience may be required.

Preferred Qualifications:

• Financial Aid and Military experience a plus.

• Excellent customer service skills.

• Ability to communicate effectively, both verbally and written.

• Strong interpersonal skills

• Knowledge of CampusVue a plus

• One (1) year of experience in an educational setting or finance background

• Prior experience working in or with military

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 5

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $20.33

Grade Range Midpoint: $25.41

Grade Range Maximum: $30.49

Career Stream and Level: PC1

Job Family: Financial Aid

Job Function: Student Services

For more information regarding this position, please contact us at [email protected] .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.