Triage Case Manager

As the triage case manager, your role is crucial in providing professional assessment, crisis, counseling, and outreach services to SCAD students. You will also act as a consultant to university faculty and staff and others who have concerns about SCAD students' mental/emotional status. Your evaluations of risk levels for incoming students, identification and tracking of at-risk students, and follow-up consultations are vital in ensuring their well-being. You will be the 'first responder' to students in crisis, making determinations for referral, level of care, and primary modality of treatment. Managing an active caseload of students with counseling needs, attending case conferences, and developing outreach/psychoeducational programs are all part of your impactful responsibilities.

In this role, you will participate in quarterly student organizations; maintain a personal schedule, master schedule, and Titanium computerized schedule; inform your supervisor of personal staff development needs; participate in department performance improvement initiatives; and prepare press releases for supervisor signatures and approvals. You will serve as the Atlanta counseling and student support services (CS3) case manager, updating and maintaining the CS3 database of community providers, providing referrals directly to students and tracking outcomes, helping students understand and access their health insurance, and assisting students with accessing low-cost insurance coverage and community mental health resources.

As the triage case manager, you will be responsible for establishing and maintaining collaborative working relationships with various university stakeholders. This aspect of your role is crucial in effectively managing and documenting the Student Concern Alerts (SCA) received by CS3 and serving as the community liaison between CS3 Atlanta and local outpatient facilities. Your strong interpersonal and communication skills will also be essential in communicating with CS3 staff and designated emergency contacts regarding significant mental health emergencies, and documenting services in accordance with clinical, ethical, and legal standards of practice. Maintaining accurate and complete client files in a timely manner, and collaborating on departmental projects, outreach, and committees are also part of your responsibilities.

 The ideal candidate should be substantially flexible and adaptable to manage the demands of when to refer and assess as the primary clinician. They should also have team skills that will be utilized to collaborate on all treatment decisions for students and be able to provide after-hours crisis response, assessment, on-call, and coordination.

Minimum Qualifications:  

• Master’s degree in counseling, psychology, or social work
• Minimum two years of clinical experience

Preferred Qualifications: 

• Experience in higher education, crisis and/or case management  

Certificates, licenses, and registrations:

• Must be licensed or license eligible in counseling, psychology, or social work

Travel required:

• Less than 10%

Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings. 

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.