Ticketing Operations & System Associate

   

Are you passionate about fostering diversity, equity, and inclusion in a vibrant and innovative university environment? Cornell University, with its commitment to providing a space where "any person can find instruction in any study," is seeking a dedicated individual to join our team as an Athletics Ticketing Operations & System Associate.  As a member of the Cornell community, you'll play a crucial role in promoting a culture of respect, inclusivity, and wellbeing.

About Student and Campus Life and Cornell Athletics & Physical Education

As part of the Student and Campus Life (SCL) division, our team at Cornell Athletics & Physical Education is at the forefront of supporting student life matters such as public service, health, wellness, social justice, and more. We inspire transformation in all Cornell students through a comprehensive program that spans academics, personal growth, and individual evolution.

The Opportunity

As the Ticketing Operations & System Associate, you'll be the face of Cornell Athletics Ticketing. Your responsibilities include overseeing ticket sales, managing events for seven varsity sports, and supervising the Temporary Athletics Ticketing and Game Day Staff. Additionally, you'll play a crucial role in system management for the golf course operation.

Core work hours for the Ticketing Operations & System Associate include daytime coverage of the Ticket Office Tuesdays through Fridays, 10:00 AM to 4:00 PM, with the rest of your full-time hours fulfilled through your presence at Cornell Athletics events scheduled primarily on evenings and weekends. During times with limited home-hosted contests, full-time hours are more standard (Monday-Friday, 8:30am-5:00pm) with a much greater focus on administrative tasks and strategic planning. 

What You’ll do as our Ticketing Operations & System Associate

Game Day and Ticketing Operations (40%):

• Supervise game day ushers and temporary staff.
• Oversight of ticket sales and operational implementation for seven varsity sports.
• Serve as game-day ticket manager for various athletic events.

Golf Course Membership and System Support (30%):

• Assist with the management of the tee time reservation system.
• Coordinate logistics for league nights and community events.
• Support Assistant AD for Fan Engagement with coordinating season ticket memberships.

Financial Support (15%):

• Responsible for end-of-day financial reporting for game day events.
• Process payments, purchase office apparel and equipment.

Facility Scheduling for Coach Owned Camps (10%):

• Implement and facilitate submission request forms for coach-owned camps.
• Assist with collecting contract requirements.

Other Position-Related Responsibilities (5%):

• Participate in projects and perform other duties as requested.
• Conduct business according to NCAA, Ivy League, and University policies.

Success Factors:

You’re considered a top candidate if you are:

• Able to effectively manage a high volume of work and prioritize multiple competing needs with tact and professionalism.
• An organized multi-tasking professional, with a friendly and positive attitude and excellent customer service skills with good judgment on jumping in as team player.
• An excellent written and verbal communicator with the ability to be creative and work in a constructive and collaborative manner.
• Able to collaborate effectively with key stakeholders and clients to develop, strengthen, maintain, and leverage strong, lasting relationships with a wide variety of groups including students, staff, faculty, campus partners, service providers and the larger community.
• Comprehensive in your understanding of various technological systems and their architecture, components, and interactions to make informed decisions and identify potential improvements.
• Customer service-oriented and take initiative to “wear many hats” to get the job done.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Associates degree and 2 to 4 years relevant experience, or equivalent combination of education and experience.
• High level of competency and prior experience with Microsoft Office (Excel, Word, Etc.) and CRM/Ticketing systems.
• Prior experience scheduling and coordinating temporary or student staff.
• Prior experience with athletic ticketing system software.
• Become CPR/First Aid certified within 6 months of start date.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.

• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds. 
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. 

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Event-planning experience.
• CPR/First Aid certified.
• High level of competency and prior experience using Adobe Creative Suite.
• Knowledge and understanding of Ivy League and NCAA rules and regulations.
• Bachelor’s degree.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  

University Job Title:

Program Assistant I

Job Family:

Student Services

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$24.06 - $27.96

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Carolyn Chow

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-01-31