Ticket Office Assistant

Villanova University, United States

Updated: about 22 hours ago
Location: Pavilion, NEW YORK
Deadline: ;

Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.


Position Information


Posting Number: 20234734V
Position Title: Ticket Office Assistant
Posting Type Student
Hours/week: 10-20
Eligibility: Work study preferred but open to all students
Semester 2023-2024 Academic Year
Location Finneran Pavilion
Detailed Work Schedule
Weeknight and weekend athletic events for the sports of Football, Men’s Basketball, Women’s Basketball, and Men’s Lacrosse. Additional hours during the normal work day based on schedule and worker preference.
Number of positions: 12
Department: 728-Athl - Ticket Office
Contact Name: Logan Brady
Contact Phone/Extension: 610-519-4101

Position Summary Information


Job Description Summary:
In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.
  • Answer customer inquiries and process ticket sales via walk-up orders.
  • Responsible for daily reconciliation of ticket sales and payments.
  • Other assignments may include but are not limited to the compliance pass entrance, will-call distribution, and scanning operations.
  • Perform other tasks as assigned by the Ticket Office staff.
Requirements:
  • Experience in an in-person customer service position.
  • Familiarity with MS Office applications (Word/Excel).
  • Applicants should be dependable, punctual, and possess effective communication and problem-solving skills, as well as strong attention to detail.
  • Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
  • Must be able to multi-task and work in a fast-paced environment.
  • Must be able to work weeknights and weekends as needed for events, including working all home football games.
  • Must have reliable transportation to and from athletic events.
Additional Information:
  • Athletic ticketed sports throughout the 2021-2022 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse.
  • 1-2 years customer service experience preferred.
  • Please attach a resume, cover letter, and a copy of your VU Class Schedule.*
Physical Demands Summary:
Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements.
Wage Rate: 11.25/HR- 2023 Wage Rate

Posting Detail Information


Closing Date (11:59pm ET):
Open Until Filled Yes

Similar Positions