Third-Party Billing Specialist Senior

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relate to this position.

Summary

We are looking for a Third-Party Billing Specialist to join our Student Financial Services team in Financial Operations. The Student Financial Services area invoices, collects payment from, and provides customer service for more than 52,000 students enrolled at the University's Ann Arbor campus. You will serve an important role billing students' third-party sponsors. The university bills over 150 different third-party sponsors for tuition and certain fees, or a portion of tuition and certain fees, for more than 1,500 students. Most sponsors have unique billing requirements and may require accompanying billing support. 

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

• You will work with students to coordinate billing and payment for student account charges through third-party sponsors, using proprietary software.
• Bill and provide supporting information, including use of unique billing portals.
• Cultivate a rapport with students and sponsors to ensure a timely and efficient billing process.
• Follow-up communications with several sponsors and the related students.
• Answer inquiries and requests received by phone and email from students, parents, or sponsors concerning student account activity.
• You will analyze student accounts for accuracy and initiate corrections and process approved sponsor related refunds.
• Review and respond to requests for late payment fee reversals and process late payment fee, if appropriate.
• Contribute to a positive work environment.
• Other responsibilities as assigned.

Required Qualifications*

• Completion of high school education, with college degree preferred.
• 1+ years clerical experience in a business office or university setting
• Passion for high-quality customer service
• Ability to correspond with a variety of individuals from diverse backgrounds
• Working knowledge of PCs and desktop software and Google platform, email, Docs, and Sheets
• Commitment to promoting a positive environment that supports diversity, equity, inclusion, and accessibility
• Excellent organizational skills and ability to handle multiple tasks with varied deadlines.

Work Schedule

This is a full-time position and reports to the Cashiering Supervisor. As part of the University of Michigan Finance Division's Future of Work initiative, work may be both onsite and remote based on our needs. This position currently works a hybrid of both on campus and remote.

Additional Information

The University of Michigan, with an operating budget of $12 billion, is a leader in higher education.  The Finance Division reports to the Executive Vice President and Chief Financial Officer, and partners with the University community to provide the financial infrastructure essential to being one of the world's greatest public Universities.  We are comprised of several units including Financial Operations, Procurement Services, Treasury and Financial Analysis.  While encompassing several distinct divisions, we share a common set of values and goals.  For more information about the Finance Division, please go to The University of Michigan, with an operating budget of $12 billion, is a leader in higher education.  The Finance Division reports to the Executive Vice President and Chief Financial Officer, and partners with the University community to provide the financial infrastructure essential to being one of the world's greatest public Universities.  We are comprised of several units including Financial Operations, Procurement Services, Treasury and Financial Analysis.  While encompassing several distinct divisions, we share a common set of values and goals.  For more information about the Finance Division, please go to www.finance.umich.edu .

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.