TEMPORARY SERVICES: Patient Encounter Specialist

Location: Coopper Green Lab 

Job Type: Full-time/Temp to Perm 

Job Summary:
The Patient Encounter Specialist plays a crucial role in ensuring smooth and efficient patient interactions within the healthcare facility. This position involves managing patient appointments, registrations, and check-ins, as well as providing excellent customer service to patients and their families. The Patient Encounter Specialist collaborates with various departments to coordinate patient care and ensures accurate documentation of patient encounters.

Responsibilities:

Patient Registration:

Greet and assist patients during the registration process.
Collect and verify patient demographic and insurance information.
Enter patient data accurately into the electronic medical records system.
Appointment Scheduling:

Schedule patient appointments according to provider availability.
Confirm appointments via phone or email and provide necessary instructions to patients.
Check-In/Check-Out Process:

Manage patient check-in and check-out procedures efficiently.
Collect co-payments or payments for services rendered.
Coordinate with clinical staff to ensure timely rooming of patients.
Customer Service:

Provide friendly and professional assistance to patients and visitors.
Address patient inquiries, concerns, and complaints in a timely manner.
Maintain a welcoming and organized reception area.
Collaboration:

Communicate effectively with clinical staff, administrative personnel, and other departments to coordinate patient care.
Assist in facilitating referrals to specialists or other healthcare providers as needed.
Documentation:

Ensure accurate and complete documentation of patient encounters.
Maintain confidentiality and compliance with HIPAA regulations in handling patient information.

 

Qualifications

 

Requirements:

High school diploma or equivalent; associate's or bachelor's degree preferred.
Previous experience in a healthcare setting or customer service role preferred.
Proficiency in using electronic medical records (EMR) systems.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail and accuracy.
Knowledge of medical terminology and insurance verification processes is a plus.
Willingness to adhere to all organizational policies and procedures.