Details
Posted: 12-May-24
Location: Ithaca, New York
Type: Full-time
Salary: Open
Categories:
Staff/Administrative
Internal Number: 3-82164
Temporary Part-Time Guest Service Agent, The Statler Hotel
The Statler Hotel at Cornell University announces an opportunities for part-time, Temporary Guest Service Agent(s) to join our Front Office Team. The Statler Hotel is Four-Diamond Award winning property in the center of the beautiful Ithaca campus.
The role of a Temporary Guest Service Agent:
As a member of the Statler Hotel's Front Office Team, you will create warm, genuine, and personalized experiences, while delivering a world-class level of service to our guests. Among your duties, you will:
- Register and check in guests, fulfill requests, and follow up to ensure complete satisfaction; Monitor room status, assist guests with directions and area information, and maintain detailed guest profiles.
- Communicate accurately and clearly within the front office team and with other departments in the hotel; Assist others when help is needed, record and pass on pertinent information from your shift to the incoming staff.
- Check guests out of the hotel with a level of service that meets or exceeds guest expectations, while verifying charges and accurately completing the payment process.
Required Qualifications:
- High school diploma or equivalent.
- Superior communication skills (verbal and written) and professional phone etiquette.
- A warm and enthusiastic personality, always committed to giving your best effort and going above and beyond for others while maintaining a positive attitude.
- Basic computer skills.
- Valid driver's license.
- Available to work variable shifts, which will include evenings, weekends, and holidays.
- Able to stand for long periods of time and can lift up to 50 pounds.
Preferred Qualifications:
- Associate's degree.
- Proficiency with Microsoft Office Suite.
- Knowledge of hotel management systems/revenue management/OTA's (online travel agencies).
- Some accounting experience desired.
Rewards & Benefits:
Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. This position is based in Ithaca, NY, in the center of the Cornell University campus. This position does not qualify for university benefits. Sponsorship for a work visa is not available for this position. If interested in applying, please include a cover letter and resume with your application.
Join Us & Apply Today!
If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No Sponsorship for a work visa is available for this position.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
University Job Title:
Temporary Retail AssistantJob Family:
Temporary Auxiliary ServicesLevel:
No Grade - HourlyPay Rate Type:
HourlyPay Range:
Refer to Posting LanguageRemote Option Availability:
Fully OnsiteCompany:
Contact Name:
Cooper BaldwinJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
Union Positions
Current Employees:
Online Submission Guidelines:
Employment Assistance:
Notice to Applicants:
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2024-05-01
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