Temporary Instructional Technology Coordinator

Job Description:

Training and Instructional Technology is seeking applicants for the position of Instructional Technology Coordinator. The Training and Instructional team provides technology training, instructional technology programming for faculty, and develops learning resources for Berklee faculty, staff, and students. This is a temporary position.
The Instructional Technology Coordinator will assist Training and Instructional Technology staff as they provide faculty and staff with consultation, technical assistance and creative expertise in the innovative, imaginative, and impactful use of technology in support of educational objectives. Daily activities will include coordinating departmental tickets, tracking student employee work, instructional technology support for faculty, faculty technology training, generating media and learning assets for faculty, and departmental operational support.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

• Serves as first-level support and initial point of contact for all faculty support requests from email, phone, walk-in and ITS database submissions.

• Tracks Training and Instructional Technology team tickets in the ITS ticket database and assigns tickets to appropriate personnel and student employees.

• Maintains a high degree of responsiveness to customers after the initial contact by informative follow-ups until a solution is achieved.

• Ensures staff and student employee tickets are resolved and closed in a timely manner with accurate information and updates.

• Assists department staff with daily operational tasks including: support ticket work, communicating ticket and project progress to faculty, scheduling group and 1-on-1 training sessions and appointments, maintaining and updating scheduling system, coordinating with student employees to complete daily work, assisting with departmental and division-wide projects.

• Provides faculty with assistance and training in the use of instructional technologies to support educational objectives. Includes assistance and training with: LMS usage, general administrative technologies (email, Google apps, internal websites, etc.), music technology software and hardware, media and learning asset creation, and other instructional technology.

• Other duties as assigned

 

Additional Duties When Required:

• Assists with building and generating media and learning assets that support faculty and their teaching including: creation of screencasts, video filming/editing, audio recording/editing, photography, HTML 5 and web programming, creation of motion graphics animation, post production (color grading, audio mastering, compression) and more.

• Assists with departmental events and workshops as needed including faculty New Hire Orientation.

Teamwork:

• Promote a positive and professional work environment. 

• Work cooperatively and share knowledge freely with all colleagues.

• Build strong working relationships with colleagues and clients, and foster a culture focused on serving customer needs.

• Seek out client feedback. 

• Actively translate client needs into viable technical solutions.

• Work cooperatively within ITS and with Academic Affairs Technology support staff.

• Adhere to all published guidelines.

• Perform other duties as assigned.

• May be required to work additional hours when under periods of high call volume, start of semesters, or confronted with emergency, critical, or unusual circumstances.

 

MINIMUM JOB QUALIFICATIONS: 

• Bachelor’s Degree in music technology (or related field) or equivalent experience.

• 1-3 years instructional technology experience in an academic environment.

• Demonstrated proficiency in instructional technology support and training. Experience working with instructors in instructional design and development.

• Good interpersonal skills, punctual, detail oriented and well organized

• Ability to communicate effectively with faculty and staff from diverse professional and academic disciplines with varying degrees of technological competence.

 

SKILLS AND ABILITIES REQUIRED: 

• Professional writing and organization skills.

• Strong macOS software knowledge.

• Must possess exceptional interpersonal skills and the ability to communicate effectively with faculty and staff from diverse professional and academic disciplines who have varying degrees of technological competence.

• Experience in the design, development, and evaluation of institutional instructional technology projects.

• Strong technical and analytical skills.

• Commitment to exemplary customer service; strong customer service skills including rapid response time, appropriate and timely escalation and incident resolution, and appropriate follow-up skills.

• Strong organizational and time management skills, including the ability to multi-task, prioritize, and independently manage a changing workload and schedule.

• Ability to work with a sense of urgency.

• Must be reliable, punctual, detail oriented and well organized.

• Excellent visual, oral, and written communication skills.

• Ability to manage multiple concurrent tasks without direct supervision.

• Ability to work independently and in a team environment, and remain composed under pressure to meet necessary deadlines.

• Ability to quickly learn existing and emerging instructional technologies.

 

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED:

• Specialized knowledge of and proficiency with various software products used in building media and learning assets, including but not limited to: Screenflow, Final Cut Pro, Motion, Photoshop, Illustrator, Hype, Dreamweaver, digital audio workstations (including Logic Pro and Pro Tools), Compressor, QuickTime, Acrobat Pro, Lightroom.

• Familiarity with using and supporting Learning Management Systems, preferably Moodle.

• Formal study of music is strongly preferred.

• Other Information or Comments

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee : 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:
Temporary (Fixed Term)