Temporary Events Support Specialist

Embry-Riddle Aeronautical University seeks a Temporary Events Support Specialist on the Prescott Campus. This position will last approximately 4-6 months. This individual will assist with the planning, scheduling, organization, execution, and operation of campus-wide scheduled events, along with other possible technical related projects and needs in the disciplines of audio, video, and lighting systems.

This is a temporary position; employment will not exceed six months, and the position is limited to 29 hours per week based on seasonal or project-driven workloads.  Working hours and schedule will be based on the needs of the temporary workload.
 

Qualifications

Education:

• Read and comprehend instructions, write information, and complete simple forms.
• High school (or GED) level ability in spelling, grammar, basic composition, and math.
• Formal diploma/certificate/degree program of 6 to 18 months after high school in an information technology related area.

Required skills, knowledge, abilities:

• Excellent customer service skills.
• Excellent communication skills – ability to communicate with various levels of personnel to understand the problem and complete written documentation that is geared appropriately to the audience.
• Professional, positive image.
• Strong PC trouble shooting skills, including both hardware and software. 
• Basic knowledge of networking.
• Knowledge of software, including office productivity tools (e.g., MS Office), and web conferencing (Teams, Zoom).
• Experience with Microsoft Windows (10) required.  Experience with Apple OS and Linux highly desirable.
• Ability to tactfully handle difficult situations and ability to maintain composure under pressure.
• Ability to multi-task and adjust priorities based on new work assigned.
• Work independently and with little direct supervision.
• Ability to lift and move objects greater than 25 pounds.
• Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.

Experience:

• 1 to 3 years of work-related experience in IT support.