Telecommunications Supervisor

Job Summary:

The Telecommunications Supervisor is responsible for providing immediate radio communications with law enforcement personnel. The Telecommunications Supervisor coordinates, directs, and records police activities and ensures a prompt law enforcement response to requests for public assistance or services in emergency and non-emergency events. The primary purpose of the Telecommunications supervisor position is to provide supervision, guidance and training to police telecommunicators.  Impacts the effectiveness of public safety through radio communications, telephone communications, teletype and automated data systems and monitoring of security alarm systems and closed circuit television systems within the Police Communications Center (PCC).  They serve as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Major Responsibilities / Duties / Critical Tasks:

·         Supervises, assigns, trains and evaluates employees in the performance of public safety telecommunications and takes quick decisive actions involving escalating situations. 

·         Provides guidance in interpreting and enforcing operational policies and procedures and uses appropriate authority regarding actions.  Evaluates, writes, and updates emergency and standard operating procedures.

·         Schedules and assigns respective shift personnel; maintains adequate staffing levels.

·         Verifies and executes institutional emergency plan and initiates and follows through with emergency notification system. Participates in the Incident Command System (ICS) in coordination with field operations and the Emergency Operation Centers of the University of Texas.

·         Inspects and monitors the overall performance of radio and telephone communications, closed circuit television, automated data systems, and alarms. Forwards concerns through channels to the appropriate authority.  Ensures compliance with CJIS, Clery, CALEA, and other applicable State and Federal regulations.

·         Prepares daily and monthly reports.

·         Receives and transmits law enforcement and security personnel emergency and non-emergency information through a public safety radio communications system to promote a proper police and /or security response.

·         Coordinates resources to support police personnel engaged in emergency situations.

·         Records and accesses critical criminal data to safeguard the responding law enforcement officers, support staff and those requesting police assistance.

·         Responds to institutional and police emergency situations and activates emergency procedures.

·         Monitors the locations and activities of police and security personnel throughout a tour of duty.

·         Enters all pertinent data concerning calls for service, officer assignment and patrol activity into a Computer Aided Dispatch (CAD) system and/or the national, state and local criminal databases.

·         Secures confidential, privileged, and sensitive Law Enforcement information, in accordance with the appropriate statutes and/or governmental policies and procedures.

·         Complies with the mandated use, operation, and management of the TLETS, JIMS and OLO systems.

·         Provides guidance and support for the Police Telecommunicator and Senior Police Telecommunicator personnel.

·         Other duties as assigned.

Required Education / Experience:

·         Associate degree required.

·         Five (5) years’ experience in emergency management or public safety communications is required.

·         Experience as a public safety telecommunicator is preferred.

·         A combination of education and experience may be considered.

Required Licensure / Certification:

·         Advanced Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator certification.

·         Newly promoted supervisors will be required to complete the TCOLE First Line Supervision Course (3701) within 12 months prior to or after promotion.