Technology Trainer

Loyola University, United States

Updated: almost 3 years ago
Location: Chicago, ILLINOIS
Job Type: FullTime
Deadline: ;

Posting Details


Position Title Technology Trainer
Job Category Administrator
Office/Department Enterprise Applications
Location Evergreen Main Campus
Staff Job Type Full-time
If Temporary or Visiting, Estimated End Date:
Position Summary and Duties
Position Summary:
Design, develop, and deliver technology training programs for the entire Loyola community. Work with groups within Technology Services to determine training needs of the University. Address the various learning styles of Loyola constituents by ensuring a variety of training avenues are available, such as in-person classes, online learning and tutorials, one-on-one sessions and knowledge articles. 
Position Duties:
·       Research, design, develop, and deliver technical training programs to educate students, faculty and staff on the use of technology products and solutions. 
·       Produce training schedules, classroom agendas, and course content according to program objectives. 
·       Deliver both on-site and online customer trainings. 
·       Manage the event planning and arrangements for all trainings. 
·       Administer the training website and ensure all materials are current. 
·       Develop well written content, efficiently communicate material to the end-user, and effectively manage time allocated for training.
·       Work with subject matter experts to understand new technologies and develop appropriate training programs. 
·       Collaborate with supervisor and other members of Technology Services to identify training needs for new systems. 
·       Participate in University committee meetings as requested to advocate and advance Loyola’s training offerings. 
·       Assist with Technology Services’ projects and initiatives to ensure training requirements are met. 
·       Address operational tickets accurately and efficiently.
·       Develop and deliver surveys on existing training programs and future topics to ensure Technology Services is delivering high quality training that meets the end-user’s needs. 
·       Review course feedback surveys to identify areas of improvement and requests for additional training. Assist with creating, deploying, and analyzing needs assessment surveys to determine where additional trainings are to be developed. 
·       Evaluate and report on attendance and effectiveness of programs using evaluations, surveys, and reports. Maintain and report data on completed courses. Ensure continuous improvement and relevancy of program content and delivery based on feedback. 
·       Identify common questions that are being received from faculty, staff, administrators, and students, so that training can be created to address the issues. Utilizing report data from service management system, as well as qualitative measures such as conversations, meetings, and/or interviews to identify common questions or topics needing for improved support and training efforts.
Required Qualifications
·       Bachelor’s degree.
·       3 – 5 years of experience designing, developing and delivering technology training programs. 
·       Experience working in higher education and understanding of university processes and procedures. 
·       Able to quickly learn and understand new technologies. 
·       Excellent presentation and interpersonal skills. 
·       Excellent written and oral communication skills. 
·       Must be able to support the University’s goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.
Preferred Qualifications
Job Posting Date 07/07/2021
Priority Application Deadline Date
Job Close Date
Anticipated Start Date
University Description
Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore, and its graduate centers are in Timonium and Columbia. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.
Diversity Statement
Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.
Special Instructions to Applicants
Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check.
Quicklink for Posting https://careers.loyola.edu/postings/5510

Similar Positions