Technology Support Technician

University of North Carolina at Chapel Hill, United States

Updated: 26 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 22 May 2024

Posting Information
Posting Information


Department ITS - Customer Experience - 607000
Career Area Information Technology
Posting Open Date 05/16/2024
Application Deadline 05/22/2024
Position Type Temporary Staff (SHRA)
Position Title Technology Support Technician
Position Number 20064304
Vacancy ID S023289
Full-time/Part-time Full-Time Temporary
Hours per week 40
Work Schedule
Monday-Friday 8am-5pm
Position Location North Carolina, US
Hiring Range 17.00
Proposed Start Date 06/10/2024
Estimated Duration of Appointment 4 months or less

Position Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.
Position Summary
Provide support at the ITS Service Desk.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the position’s role. 
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. 
- Journey level requires an additional six months experience 
- Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience
Graduation from high school and one year in the field of technology related to the position’s role.
*Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
Preferred Qualifications, Competencies, and Experience
Previous experience in website communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities

Not Applicable.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/280521
Temporary Employment Policies
Temporary Employment Policies

Posting Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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