Technology Support Technician - Journey

Details

Posted: 07-Apr-24

Location: Greenville, North Carolina

Salary: Open

Internal Number: 70098

Job Duties:

The Clinical Software Support Technician coordinates and participates in the successful set-up, implementation, integration, maintenance, training, and ongoing support for software programs affecting both direct patient care processes and the daily clinical activities of students, faculty, and other health care providers. This individual must have a clear understanding of database reporting processes and be able to create database reports utilizing reporting software. This individual assists in managing the use of the school's clinical data and imaging systems to include clinical
data management, electronic image capture, and production of reports. The Clinical Software Support Technician will report directly to the Clinical Information Manager with significant interaction with the Office of Dental Education and Informatics and Office of Academic Affairs.
Percentage Of Total Time: 30
Effectively educate customers on Dental Electronic Record System/Software use and assist them in fully utilizing available features to improve clinic productivity
Percentage Of Total Time: 25
Answer and process customer calls effectively and efficiently to optimize the customer experience following proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern.
Percentage Of Total Time: 15
Provider Training documentation on Dental Electronic Record System/Software and any upgrade features.
Percentage Of Total Time: 10
Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items.
Percentage Of Total Time: 10
Review active user security rights to ensure that all active users have the appropriate security access within the Dental Electronic Record System/Software.
Percentage Of Total Time: 5
Documenting customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call.
Percentage Of Total Time: 5
The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Participates in special
projects and performs other duties as required.
DENTAL MEDICINE SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT.
Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.

Special Instructions To Application:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Minimum Education/Experience:

Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience.

Full time or Part time: Full Time

Position Location (city): Greenville

Position Number: 002183

Organizational Unit Overview:

The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.
Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in
Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed.

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About East Carolina University
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
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