Technology Support Technician (Charlotte)

Details

Posted: 03-Mar-24

Location: Chapel Hill, North Carolina

Salary: Open

Internal Number: 275781

Vacancy ID: P018761

Position Summary/Description:

This position provides instructional and IT support to faculty, staff, and students for a variety of applications and services in the Executive MBA Programs. The tech support technician will have a deep understanding of the Canvas learning management system, program calendar and class launches, and how the instructional components of the class impact students and faculty. Areas of additional support as needed include Microsoft Windows operating systems, Apple operating Systems, Microsoft Office Professional Suites, E-mail clients (MS Outlook in an Exchange environment), Internet browser support, and variety of additional hardware and software support. Emphasis is placed on the support and prompt responsiveness to learning management system questions, user experiences across multiple systems, proactive support with faculty and third-party software, and the student experience. The Tech Support Technician also supports the Slate application system. The Tech Support Technician works closely with the instructional design team to align projects, student/faculty communication, and proactive solutions to challenges that emerge. The integration and close collaboration between the Tech Support Technician, the instructional designers, and the instructional specialist enables seamless communication and responsiveness to students and faculty. The Tech Support Technician is expected to understand University policies and communicate them to Executive MBA Staff. The position will work closely with Kenan-Flagler's User Services group and will be expected to work collaboratively and be in frequent communication with User Services. The position reports to the Assistant Director of Faculty Consulting Group. 
This position is located in Charlotte, NC.

Education and Experience:

Graduation from high school and one year in the field of technology related to the position's role. 
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. 
- Journey level requires an additional six months experience 
- Advanced level requires an additional one year of experience.

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About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.
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