Technology Solutions Specialist Team Lead

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Type of Position:
Professional Staff - Information Technology

Workstudy Position:

No

Job Type:
Regular


Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:
Enterprise Systems

Department's Website:

Summary of Job Duties:
The Technology Solutions Specialist Team Lead is part of the Enterprise Applications and Data Services (EADS) Department within the University Information Technology Services (UITS) organization. This role reports to the Director of Enterprise Data and oversees the work of the technology solutions team by ensuring alignment with the strategic plan of the departments, prioritizing project and operational tasks, and coaching team members in their professional development. The technology solutions team assists with creating documentation of practices, procedures, and standards; collects, creates, and curates a repository of technical documents within UITS; and works with existing internal technical documentation to align with standards and policies. This team also analyzes the needs of campus users to develop requirements for IT Services solutions that provide value to the organization.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree or equivalent work and education experience

• Excellent written communications skills as evidenced by application materials

• Experience working in a higher education environment

• Experience creating technical documentation with focus on integrations, processes, workflows, and producing graphical representations of data (charts, graphs, flowcharts, models)

• Experience working cross-functionally with technical and non-technical individuals

Applicable equivalencies may be considered.  

Preferred Qualifications:

• Demonstrated exceptional interpersonal and leadership skills such as in collaboration, facilitation, and negotiation skills

• Experience prioritizing project tasks and managing resources

• Experience in the testing and deployment of new applications/processes and enhancements to existing applications/processes

Knowledge, Skills, and Abilities:

• Knowledge and understanding of a higher education organization, including goals and objectives, and policies and procedures

• Knowledge of business process improvement methods and quality management

• Knowledge of Microsoft Office Applications, authoring software, diagramming tools, web-conferencing tools, video production and editing tools, IT Service Management tools

• Knowledge of project management principles, business case development, and organizational change management

• Excellent oral and written communication skills with experience communicating proactively with team members and stakeholders at all levels

• Skills necessary to develop and assess key performance indicators and implement measures to improve performance

• Ability to improve business, functional, and technical processes by working with subject matter experts across diverse teams.

• Ability to build and maintain productive relationships with clients, faculty, students, team members, and peers across the institution

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Julia Menke, Sr. HR Partner, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
N/A

Frequent Physical Activity:
N/A

Occasional Physical Activity:
N/A

Benefits Eligible:
Yes