Technical Systems Analyst

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified . 

JOB SUMMARY

The Technical Systems Analyst will provide hardware and software support for all technology resources used in Enrollment Management.  Responsibilities include support for desktops, laptops, mobile devices, printers, scanners, and other systems/devices.  The person will also provide software support for systems, including system configuration, upgrades, troubleshooting, and access management.  The person will need to provide in-person and remote support based on the needs of the users.  The person needs to be able to identify needs of users and provide appropriate technology solutions to improve business processes.  The person needs to provide timely support, be attentive to customer needs, and provide effective customer support.

This is a hybrid position which will require on-site in-office support  (Boston Campus) approximately one day per week.

MINIMUM QUALIFICATIONS

• Bachelor’s degree required.  
• Experience with Microsoft Office applications, Windows, MacOS, and Windows Server.  
• Experience with computer hardware support.  
• Experience with software applications support and SQL skills.  Experience with Customer Service and problem resolution skills.  Ability to work independently and as part of a team.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Computer Systems Hardware Support:  Provide in-person, remote, and telephone support for computer hardware, and peripheral devices used in Enrollment Management, which include installation, troubleshooting, backups, re-imaging, and permissions management.   
• Software Support:  Provide support for PowerFAIDS, CashNet, and other applications used in Enrollment Management.  Upgrade, configure, and troubleshoot software applications as needed.  Create scripts and reports as requested.
• Customer Service Support related to Hardware and Software:  Respond to staff requests accurately and in a timely manner.  Work with staff to understand their needs, and review, suggest, and implement new technology solutions to improve processes and satisfy customer needs.
• Documentation:  Document procedures and processes to ensure others can perform the tasks using the documentation.  Create and update tickets to document the work performed.  Track assets in the inventory management system effectively.

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity .