Technical Business Analyst

Kettering University, United States

Updated: about 20 hours ago
Location: Flint, MICHIGAN
Job Type: FullTime
Deadline: ;

Position Information


Job Title Technical Business Analyst
Position Class Type Regular
Position Type Staff
Other Position Information
About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders.
Benefits: include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits.
To learn more please view the Kettering University Profile.
Position Status Full-time
If Part Time, hours per week


Posting Text


Preferred Qualifications
•Professional work experience with complex CRM/relational databases (non-profit or Slate experience a plus);
•Advanced proficiency with CRM/higher education software platforms, including a deep understanding of key CRM architectural concepts, and how they influence design decisions and the development approach;
•Experience with one-on-one and group training presentations;
•Demonstrated aptitude for analyzing and interpreting data;
•Experience with project management (especially with enterprise software systems) and developing and implementing business processes and procedures;
•Experience in implementing software solutions;
•Experience with Ellucian Banner a plus;
•Experience with SQL, reporting solutions (ie: Evisions Argos, Crystal Reports, etc) and Excel for data manipulation and complex custom reports.
Job Specific Required Qualifications
•Bachelor’s degree with an information systems, computer programming, or data analysis focus, or an equivalent combination of qualifications and extensive applicable experience;
•Experience managing core information systems delivery and support across a range of user capabilities and needs;
•Experience coordinating vendor and internal teams to deliver the full project lifecycle – from design through to implementation – for large-scale cross-functional projects;
•Energetic, self-motivated candidate with high productivity, creative problem-solving skills, and the ability to multitask, prioritize, and manage multiple projects with competing deadlines;
•Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences.


Posting Information


Posting Number SP00424
Posting Date 05/09/2024
Closing Date
Open Until Filled Yes
Special Instructions to Applicants


Job Duties


Percent of total time 25
Duties
- Utilize knowledge of complex CRM/relational databases and software platforms, including understanding of key CRM architectural concepts, in approach of design decisions and development;
- Coordinating vendor and internal teams to deliver the full project lifecycle – from design through to implementation – for large-scale cross-functional projects; utilizes project management and Agile delivery model concepts in developing and implementing business and technical processes and procedures.
Percent of total time 35
Duties
- Manage and grow core information systems delivery and support across a range of user capabilities and needs.
Percent of total time 25
Duties
-Troubleshoot and analyze CRM issues.
-Serve as the liaison between I.T. and the business unit(s).
-Train end users on the CRM tool and new functionality.
Percent of total time 15
Duties
- Delivers custom reports utilizing appropriate tools such as SQL, CRM reporting solutions, and Excel for data manipulation and complex custom reports; Demonstrated aptitude for analyzing and interpreting data; implementing business intelligence and data warehouse solutions.

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