Tech Support Fellow

Temporary Employment Program

Temporary Employment

76285BR

Job Summary

Job Summary: Are you interested in jump-starting a career in health higher education/lab tech support?

About You: You have a passion for helping others along with experience and/or education in technology customer service. You are curious about how computers work and like tinkering. You want to be a part of a mission-driven organization that is making an impact on your community. You are a flexible team player who can work with direction in a collaborative environment. You have great interpersonal skills, including verbal and written communication. You’re an active listener and a critical thinker.

About SOM Tech & UCSF’s Basic Science Departments: SOM Tech provides leadership and advocacy across the UCSF School of Medicine’s technology spectrum, from research to program incubation to data security. Fellows will develop an understanding of the breadth of the work in the School of Medicine and explore the complex and unique environment of an academic health system. You can learn more about the team and their work here .

The School of Medicine’s Basic Science departments are a crucial anchor of UCSF’s research efforts. Their faculty’s unparalleled commitment to, and curiosity about, understanding the underpinnings of biology holds promise for far-reaching impacts on human health. The departments are Anatomy, Physiology, Microbiology & Immunology, Biochemistry & Biophysics, and Cellular and Molecular Pharmacology.

About the Role:Tech Support Fellow – This is a hands-on training program. Your work will focus on supporting faculty technology needs in the basic science departments at both Mission Bay and Parnassus campuses. You will work under the day-to-day direction of experienced technology professionals. The focus will be on desktop support for Mac, PC, Linux, and related systems and enterprise applications. You may serve as a department liaison to UCSF IT Center regarding campus computing services, IT service requests, security incidents, etc.

About Fellowships:

• Fellows will be expected to contribute work as an integral member of multiple teams.
• Fellows will report to a manager who will guide their work, provide feedback and educational opportunities, and support networking within the School of Medicine and across UCSF.
• Each full-time fellowship lasts 8 to 9 months and pays $21.67/hour.
• Fellows will follow the Basic Science department on-site work schedule, splitting your time between UCSF’s Mission Bay and Parnassus Campuses.
• External training or certificate programs may be made available, if applicable and funding permits.
• Each fellow will leave with a portfolio of deliverables and professional experience to prepare them to apply and interview for positions in their field both within UCSF and at local companies.

To see the hourly range for this position (we recommend that you make a note of the job code and use that to look up): https://tcs.ucop.edu/non-academic-titles

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 100% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Bachelor’s degree.
• Interpersonal skills including verbal and written communication, active listening, and critical thinking.
• Be a flexible team player who can easily work with focused direction and deal with a changing scope of work.
• Proficient in the use of technology.

Preferred Qualifications

N/A

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004724 BLANK AST 1

Job Category

Education, Marketing / Communications, Support Services, Technical & Technologist, Temporary Employment

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Temporary Employment

Appointment End Date

31-Aug-2024