Posting Details
I. JOB OVERVIEW
Job Description Summary: | GW Information Technology is the chief provider of technology services and applications at GW. The area partners with all key stakeholders across GW to equip students, faculty, and staff with the technology and tools necessary to achieve academic excellence. This position works within GW Information Technology and ensures collaboration with both University stakeholders and external vendors. This experienced technical support position provides direct technology support to end users including faculty, students, and staff. This position often focuses on the diagnosis, maintenance, and repair of both hardware and software issues in a call center or walk in service environment, with hours that include evening and/or weekend operation. This role typically handles Tier I and Tier II requests by users that cannot be effectively resolved remotely. This position may have the following duties:
This position works in central information technology and is eligible for shift differential. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. |
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Minimum Qualifications: | Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. |
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: | |
Preferred Qualifications: |
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Typical Hiring Range | $24.43 - $36.57 |
II. JOB DETAILS
Campus Location: | Ashburn, Virginia |
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College/School/Department: | GW IT |
Family | Information Technology |
Sub-Family | Tech Support/Service Delivery |
Stream | Individual Contributor |
Level | Level 1 |
Full-Time/Part-Time: | Full-Time |
Hours Per Week: | 40+ |
Work Schedule: | Monday-Friday |
Will this job require the employee to work on site? | Yes |
Employee Onsite Status | Hybrid |
Telework: | Yes |
Required Background Check: | Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search |
Special Instructions to Applicants: | Employer will not sponsor for employment Visa status |
Internal Applicants Only? | No |
Posting Number: | S012898 |
Job Open Date: | 03/13/2024 |
Job Close Date: | |
If temporary, grant funded or limited term appointment, position funded until: | |
Background Screening | Successful Completion of a Background Screening will be required as a condition of hire. |
EEO Statement: | The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law. |
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