Tech Specialist (IT Support Technician II) - R102177

Department:

Location: Health Sciences Center

Time Type:

Full time

Worker Type:

Regular

Job Req ID: R102177

Minimum Requirements:

Associate's degree or two years of college and one year of related experience, or an equivalent combination of education and experience.

Position Description:

Position will provide basic computer support for the Brown Cancer Center as well as assist with the coordination of departmental acquisition, asset management, and training for technology. Under direct supervision of the Brown Cancer Center Directory of IT, this position will provide technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Troubleshoot software and hardware failures and help identify network problems when related to personal desktop computers. Activities include recognition, research, isolation, resolution, and follow-up steps. Will also provide some phone and remote support using currently installed Bomgar appliance. Applicant must be self-motivated and able to work with little supervision, understand the implications of work and be able to implement solution. Knowledge of system principles, theories, concepts, and technologies may be required. Some local travel between each of the University's campuses will be required. Applicant must have reliable transportation. Good customer service skills are also required.

Preferred Qualifications :

• Four plus years' experience with extensive troubleshooting, supporting and problem-solving Microsoft Windows based desktop and laptop computers.
• Significant experience with Apple computers as well as repair experience with Deskjet and Laserjet printers.
• Experience with Linux would be a plus.
• Additionally, significant knowledge with networking, such as TCP/IP, Ping and Tracert.

The Brown Cancer Center encourages candidates to apply who have demonstrated capacity to create inclusive work environments, will work effectively on increasingly diverse teams, and will serve the increasingly diverse students we admit and want to attract.

Target Compensation Maximum:

$26.61

Target Compensation Minimum:

$15.41

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at [email protected] or 502.852.6258.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.