TCSEPP Admin Data Entry Specialist- Social Work Research & Public Service

TCSEPP Admin Data Entry Specialist- Social Work Research & Public Service - 24000000AJ 

Description

 

College of Social Work: Social Work Office of Research and Public Service – Data Entry Specialist position

Non-Exempt: MR 3

Hybrid (some remote work) position.

This position will perform work responsibilities for Tennessee Child Support Employment & Parenting Program (TCSEPP). This position provides administrative support for SWORPS' Tennessee Child Support Employment and Parenting Program (TCSEPP) staff . The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives.

 

The Administrative/Data Entry Specialist responsibilities will primarily be data entry but could also include: Provide front-line service and support to TCSEPP staff, SWORPS staff, and other visitors in a proficient and productive manner. Provide general office support including, but not limited to, answering phones, greeting visitors, managing office staff email, maintaining office orderliness and confidentiality, and distributing, filing, and copying standard documents. Updating case management records using proprietary software and Excel spreadsheets and assisting with case management record keeping. Other duties as required.

 

The position is located in Knoxville, Tennessee. This is a full-time position with benefits and day-shift hours.

 

The following job functions include, but not limited to:

Client Data and Technology

* Enter child support payment data into data management system

* Provide TCSEPP staff case information and official court dates.

* Apprise coordinators of participant eligibility, i.e. capias, incarceration, etc.

* Coordinate with manager and evaluator to provide necessary data from third party software

* Maintain client privacy and data security

 

Communication

* Answering phones and greeting clients

* Sending, composing, and managing email for department

* Composing and sending letters

* Communicate with clients, evaluators, managers, and coordinator staff through email, meetings

* Participating in conferencing software, such as Zoom; setting up Zoom meetings

 

Fiscal

* Assist with gift card management & Mailing of gift cards

* Assist with preparing fiscal/accounting and travel documents

* Track participant payments pre-enrollment and post-exit

* Order office supplies as needed

 

 

 

General office

* Provide document support using Office 365 products

* Provide effective written, oral, and digital communication in English

* Assist with special projects

* Filing, faxing, and copying documents

* Other duties as assigned

 

Qualifications

 

MINIMUM REQUIREMENTS:

EDUCATION:

Applicants must hold a high-school diploma or the equivalent.

EXPERIENCE:

* 1 to 2 years work experience in an office setting including data entry.

* Ability to pass State background check and have access to TCSES (child support data management system).

 

PREFERRED EXPERIENCE:

Some college credits. Knowledge of HMIS software, specifically ServicePoint, and TCSES. Extensive clerical experience in an office setting and work with social service programs or child support.

WORK SCHEDULE: Monday-Friday

Application Process: The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position is filled. 

This is a non-exempt position, market range 03.

Interested individuals should provide a 1) cover letter addressing professional experience relevant to each required minimum qualification, 2) a resume , and 3) complete contact information for 3 professional references.

 

 

Job
  Other Admin Asst/Secr/Clerical 
Primary Location
  US-Tennessee-knoxville 
Organization
  Tn Child Supp Employ & Parenting Program 
Schedule
  Full-time 
Campus/Institute  Knoxville 
Job Posting
  Feb 12, 2024, 4:06:19 PM