Systems Administrator

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report .

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

Under the general direction of the Systems Manager, this position provides support for applications, services and servers at the University of Massachusetts Global. This position is responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use. Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers.
This position is CA remote but has responsibilities requiring occasional on-site Central office visitation (Orange County, CA).
NOTE: unless otherwise indicated, work hours are based on Pacific Time.
The hiring range for this position is $37.00 - $42.00 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

TYPE OF SUPERVISION RECEIVED: 

• General direction from the Systems Manager

POSITION DUTIES AND RESPONSIBILITIES:  

            Essential functions: 100% of time

• Manage application and server backups across the enterprise, including on premises (Hyper-V and VMware) and cloud (AWS)
• Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux
• Install new, upgrade existing, and troubleshooting application, service, or server related issues
• Use and maintain tools such as SCCM, SCVMM, and SCOM to manage operating system patching, and enterprise services
• Write and maintain PowerShell scripts for reporting and system automation
• Handle technical inventories, shipping logistics, and equipment organization
• Perform work in accordance with systems diagrams, both in-house and on-site
• Create and maintain training documentation for team members supporting applications and services
• Continuously assess all documented processes for improvements
• Provide high quality support to university customers
• Work with teams and team members to provide our customers an excellent experience
• Perform other duties as assigned

Non-Essential Functions of the Job:

• None identified at this time

POSITION SPECIFICATIONS AND REQUIREMENTS:

Special Conditions of Employment: Position may be required to work flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work.  All applicants are subject to a background check and criminal history review.  Working conditions are normal for an office environment.

Previous Experience: 

Required: 

• Experience and knowledge in Cloud hosting instance management and creation (AWS)
• Experience and knowledge of PowerShell and the ability to write scripts for automation or reporting purposes
• Experience and knowledge of Linux and using a Linux Shell (RHEL, Bash)
• Experience and advanced knowledge understanding of server virtualization technologies (Hyper-V)
• Experience and knowledge of Cluster/Highly Available environments (Hyper-V)
• Experience and advanced knowledge of Windows Server and Desktop Operating Systems
• Experience and advanced knowledge of VDI and technologies used in support of virtual desktops (Hyper-V, RDS)
• Experience and knowledge in the Office 365 environment
• Thorough knowledge and understanding of, including proven experience, in using applications, servers, and services
• 3+ years of application, server maintenance experience, supporting service desk staff using enterprise tools such as SCCM, SCVMM, and SCOM
• Experience and knowledge of industry trends and best practices, including knowledge in using Microsoft technologies
• Proven ability to exercise independent thinking and judgment to carry out duties in a timely manner, even when faced with interruptions, distractions, and fluctuating workload
• Strong commitment to customer service and teamwork

Desired Qualifications:

• Technical Certifications (Examples: MCITP, A+, etc.)
• Prior experience providing support in an academic environment
• Bachelor’s Degree in Computer Science, CIS, MIS, or Business Administration and/or relevant experience

Knowledge and Education:

• Experience and advanced knowledge of fundamental operations, problem diagnosis and correction of relevant computer software, hardware, audio visual and other equipment
• Ability to create and understand schematic diagrams, and system diagrams
• Knowledge and experience of customer service practices
• Strong oral and written communication skills

Machines, Tools, Equipment, Electronic Devices and Software: Use of a personal computer, Microsoft Office software, printers, and typical office equipment

License(s) and Certificate(s): Desired where relevant to position and skillsets

Contact with Students: Contact with students is limited

Contact with Faculty and/or Staff: Frequent, daily, interactions with faculty and staff

Contact with Community and Vendors: Incumbent will have contact with vendors and will work within the guidelines established by University of Massachusetts Global.

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at [email protected] .