Support Services Specialist

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, 34 graduate programs, doctorates in education and nursing, professional certificates and continuing education programs. 

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, diversity, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, now owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is committed to protecting academic freedom in addition to supporting the freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct . For more information, visit us online at gcsu.edu.

Day-to-day oversight, support and operational responsibility for LITC computer labs including supervision of student workers and facilitate cooperation with Library personnel and Lab stakeholders. Develops, oversees and maintains processes for the smooth operation of media equipment and laptop check-out, large format printing and media account set-up and maintenance (XServe). Reporting and coordination of online on-demand and in-person training offerings.

Coordinating - 50
Operational oversight - Monitors and coordinates student computer repair services ('Student Serve'); includes oversight of 8 student workers; assisting/guiding student workers in task completion; answering SERVE emails, telephone calls and walk-in inquiries; gather statistics and generate reports.
Customer Service - 25
Media Equipment support - Provide prompt, direct computer support services to LITC administrators, faculty and staff for a wide range of information and instructional resources; facilitate instructional technical support for public computers, labs, offices and meeting spaces; providing recommendations and feedback to Lead Technical Specialist for Instructional Support; assist in planning and implementation of technology initiatives in the LITC. Provide prompt, direct computer support services to LITC administrators, faculty and staff for a wide range of information and instructional resources.
Training - 10
Training Support - Oversee and ensure proper documentation of work performed on student computers; oversee and maintain tracking system to prevent loss and/or theft of student computers; Gather and prepare statistical and other data for a variety of reports, surveys, and presentations.
Oversee and ensure proper documentation of work performed on student computers.
Liaison - 10
Coordination with Library and Lab stakeholders- Participates in Library and University operations through service on internal and external committees as appointed or elected. 
Production - 5
Production of graphics, videos, signage, promotional and graphic identity materials.

Educational Requirements
Bachelor's degree in Information Technology, Math, Applied Science or a related field; AND at least one year of experience.

• Resume

ABILITIES
Ability to work with a varied population; Ability to multitask and work in a busy environment; Ability to work flexible work schedules. Ability to produce graphics and signage. 
KNOWLEDGE
A high level of comfort with computer hardware, software and peripherals; Strong problem-solving skills; Capacity to troubleshoot computer hardware and software issues; Solid working knowledge of Windows XP & Apple OS X; Excellent interpersonal and communication skills both written and oral.

Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.

Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging. Please visit Equal Employment Opportunity for more information.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

• Criminal Background Check