Support Services Coordinator

Position Details

Position Information

Recruitment/Posting Title	Support Services Coordinator
Job Category	URA-AFT Administrative
Department	Registrar - Nwk
Overview	Rutgers University- Newark (RU-N), an urban public research and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator (SSC) to join the Office of the Registrar. Operating under the guidance of the Assistant Registrar, the SSC will play a integral role within the processing team of the Office of the Registrar. As a member of the Office of the Registrar, this position will also be a member of the Division of Enrollment Services & Experience Team. The SSC will support various administrative functions within the Office of the Registrar and support a number of special academic programs and populations.
Posting Summary	Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator. The Support Services Coordinator in the Office of the Newark Registrar will report to the Assistant Registrar. Major responsibilities include and are not limited to: Provide veteran student certification and Dept. of Veteran Affairs policy/procedural analysis and research; Assist with student registrations on all levels – graduate, undergraduate and visiting students; Process all withdrawals, Leave of Absence, school to school and re-enrollment applications for all of the undergraduate and graduate deans; Assist with general transcript, verification and diploma processes and mailings; Assist with all grade changes, coding, prefixing, transfer work and roster submissions; Assist with all inquiries as they relate to special populations, including, and not limited to, high school programs, veterans, athletes, consortiums, and cross-registration with NJIT/RBHS; Monitor all Salesforce cases, emails, and phone inquiries and delegate as needed; Work as a team lead for the office, cross-trained on all Registrar functions; Assists with general office duties within the Newark Registrar’s office.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu
FLSA	Nonexempt
Grade	04
Position Salary
Annual Minimum Salary	55416.000
Annual Mid Range Salary	68958.000
Annual Maximum Salary	82500.000
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Requires a Bachelor’s degree in a related field, or an equivalent combination of education and/or experience Requires a minimum of two years relevant experience in an administrative function, good communication and interpersonal skills, and computer literacy experience within a large University Student Services office
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Outstanding oral and written communication skills Advanced proficiency with Microsoft Office Suite (Word, Access, Excel, Access) or comparable products Ability to handle a wide variety of tasks simultaneously and maintain calm under pressure Sustained attention to detail while maintaining awareness of important priorities Regularly take initiative and always follow through independently Ability to manage time and projects in order to complete work thoroughly and on time Ability to interact effectively with very diverse people and with a wide range of stakeholders – students, alumni, faculty, outside constituents, and university officers
Preferred Qualifications	Knowledge of computer software Familiarity with Microsoft office products Student Records Database (SRDB) Adobe Salesforce Tableau
Equipment Utilized
Physical Demands and Work Environment	Able to lift up to 25 lbs.
Special Conditions

Posting Details

Posting Number	24ST0709
Posting Open Date	04/05/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-Newark
Home Location Campus	Rutgers University-Newark
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement