Support Services Coordinator - Dental Patient Business Office

Details

Posted: 07-Jan-24

Location: Iowa City, Iowa

Type: Full-time

Salary: 44,429.00 - 93,053.00

Categories:

Financial
Staff/Administrative

Internal Number: 24001098_1704479976

Embark on a key role as a Revenue Cycle Manager at the College of Dentistry, where you will play a vital part in the institution's financial operations. This role entails a unique blend of instructional responsibilities, daily oversight of essential business functions, and supervision of staff. You'll be a resource for claim submission, Accounts Receivable management, cash collection, and financial counseling. Beyond the routine, your influence extends to insurance verification and day-to-day operations of the College of Dentistry Business Office. Lead and guide a dedicated team of approximately eight staff members, ensuring operational continuity in cashiering, insurance registration, and bad debt collection. Responsibilities also involve the development of instructional materials and contributing to the educational aspect of the College. For a full job description, please send an e-mail to .

Responsibilities:

Financial Counseling:

· Advise on insurance coverage and patient costs.

· Secure down payments.

· Optimize insurance benefits for extended treatments.

· Manage cash collection process to ensure compliance with U of I guidelines.

· Daily posting of patient and insurance payments, allocation of deposits and monitoring of payments.

· Resolve payment issues and ensure backup support.

Training and Supervision:

· Deliver training programs on revenue cycle management.

· Provide feedback, coaching, and training to team members.

· Assist in hiring and training new Business Office staff.

· Conduct yearly performance appraisals.

· Process bi-weekly payroll.

Collaboration and Communication

· Collaborate with peers, co-workers, customers, hospital departments, and external agencies.

· Educate students re: insurance verification, benefits, and documentation.

· Act as liaison to communicate changes and updates through approved leaderships channels for all team members .

Medicaid Eligibility and Patient Services:

· Detect Medicaid eligibility.

· Address patient inquiries and resolve complaints.

Resource and Process Management:

· Serve as a resource for correct business processes.

· Approve student lab order when required down payment is secured.

· Ensure phone system efficiency.

· Direct staffing and monitor call volume.

Salary: $57,314 to commensurate (Pay Grade: 4A)

Schedule: Monday - Friday, 8:00am - 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications:

· Bachelor's degree or equivalent combination of education and relevant experience.

· 1 year relevant medical or dental revenue cycle experience.

· Health and/or dental care reimbursement experience.

· Health and/or dental claims experience.

· Understanding and adherence to the Health Insurance Portability and Accountability Act (HIPAA).

· Supervisory experience to include performance management and performance improvement, preferably in a healthcare business office.

· Relevant fast-paced, high-volume customer service experience.

· Experience utilizing active conflict management/resolution skills and de-escalation techniques.

· Excellent written, verbal, and interpersonal communication skills.

Desirable:

· Excellent time management techniques, demonstrating the ability to adapt and handle multiple competing priorities.

· Experience training and developing instructional materials and affiliated learning aids, preferably in a dental/healthcare environment.

· Experience in a dental practice.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.

Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact .

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Create a Job Alert for Similar Jobs
About University of Iowa
With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.
Connections working at University of Iowa
More Jobs from This Employer
https://main.hercjobs.org/jobs/19601454/support-services-coordinator-dental-patient-business-office
Return to Search Results