Supervisor Clinical Office (Non-Certified) - Otolaryngology

Position Summary
Oversees daily activities of front desk staff. Responsible for resolving personnel problems, interviewing applicants, performing job counseling and annual staff reviews. Ensures that clinic front desk staff members are trained in all applications in order to fulfill job roles. Works directly with clinical providers to rectify schedule modifications and filling schedules.

Job Description

Primary Duties & Responsibilities

• Supervises and monitors all front desk processes for quality assurance.
• Schedules for clinic faculty.
• Works with Manager to develop and maintain front desk, compliance and clinical policies and procedure manuals
• Resolves personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations and performs job performance counseling.
• Serves as liaison to third party payers, vendors, medical center personnel, patients and/or families in problem situations when necessary.
• Communicates policies and educates staff on clinical practice issues to promote efficient flow of process.
• Oversees daily staff functions of co-payments, master scheduling, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory
• Ensure all HIPAA guidelines are followed and implemented in clinic.
• Serves as a liaison for clinic safety inspections, scanning processes and clinic contact for incident reporting and BJC Clinic Engineering. AED Committee Team Member.
• Ensures coordination and maintenance of equipment and supplies.
• Approves bi-weekly time cards and staff time off requests.
• Creates and distributes staff schedules to ensure adequate front desk staffing.
• Performs other duties as assigned.

Preferred Qualifications

• Ability to multi-task and follow through to completion.
• Organizational skills.
• Ability to problem solve and provide input to improve daily processes.
• Computer literacy, excellent written/oral communication skills and the ability to communicate effectively at all levels.
• Ability to recognize, analyzes and report trends through accounting organizational and financial skills with a minimum of five years related experience.
• Supervisory/management experience.
• Ability to handle confidential matters discretely.
• Experience in ICD-10 and CPT coding, Medicare and managed-care guidelines and medical terminology.
• Ability to work independently with strong attention to detail.
• Computer knowledge/skills to include word processing (Word), spreadsheet (Excel), Internet, Epic, TES and e-mail.

Required Qualifications

• High school diploma or equivalent high school certification, related work experience in medical insurance setting helpful and supervisory experience or equivalent education and experience.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component are not sufficient to meet the BLS requirements).

Grade
C10

Salary Range
$51,600.00 - $77,400.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.