Student Technology Specialist

Title: Student Technology Specialist
Employee Classification: Student Help Regular
Division Name: Finance and Planning
Department: Client Services

The Student Technology Specialist role will be primarily working to provide first level technology support and assistance by phone, over email, and in person. This support is related, but not limited to, university-owned computers and software and ULID account and password issues. Additionally, you will be assisting in property control, diagnosing, and recycling hardware from all over the university. Individuals in this position are required to be flexible, self-driven, and willing to work in a team environment.

$14.50/hour

- Must be available to work a minimum of 15 hours a week
- Must be able to work minimum of 2 semesters
- Strong written and verbal communications skills
- Ability to collaborate effectively within a team
- Ability to quickly learn new skills
- Strong attention to detail
- Ability to manage multiple tasks
- Ability to provide great customer service
- Ability to create insightful and concise documentation

- Strong research skills
- Strong organizational skills
- Experience or interest in any of the following:
1. Microsoft Windows 10
2. Mac OS Mojave, Catalina and Big Sur
- Testing and validation concepts
- Microsoft Office including Visio
- Microsoft Office 365, Active Directory, Exchange
- Relational databases, specifically MySQL, Microsoft SQL, Oracle
- Scripting/Programming languages such as PowerShell
- Data Analysis, Data Profiling, Conceptual and Logical Data Modeling, Source Target Mapping or Data Quality Design
- Development and support of a BI or Data Warehousing initiative
- SQL Query language
- Network and data center hardware
- Basic knowledge of HTML and website navigation hierarchies
- Basic understanding of web and mobile technologies

Between 7:00am and 7:00pm, Monday through Friday

Ability to lift up to 40 lbs. with or without a reasonable accommodation.

April 2024

Resume & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Traci Zagaroli
[email protected]

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .