Student Support Specialist

• Performing registration tasks and/or providing guidance to students on the registration system.
• Entering and maintaining accurate data into the student information system.
• Issuing enrollment confirmation emails and letters.
• Troubleshooting and resolving enrollment problems.
• Providing quality customer service.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Handling customer complaints and providing appropriate resolutions and alternatives.
• Assisting with the marketing classes.
• Organizing and maintaining files and records.
• Assisting program developers/managers/coordinators to ensure logistical.
• arrangements for programs are met.
• Providing general office support tasks.
• Performing other related duties as required.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• The ability to adapt and respond to different audiences.
• Excellent written and oral communication skills
• strong interpersonal and organizational skills
• Ability to work cooperatively with students, instructors and staff; especially as part of a team
• Ability to work on multiple projects independently, at times under stress
• Demonstrated computer skill proficiency including using Microsoft Office
• Ability to provide accurate information and courteous customer service
• Ability to interact effectively with internal and external customers.
• Attention to detail and ability to take initiative.

• Experience with customer service .
• Experience with office procedures, managing files, schedules, and paperwork.
• Experience with Microsoft Office including Microsoft Outlook

• Experience working in an office setting.
• Experience working in a higher education setting
• Bilingual abilities are a plus

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.