Student Support Generalist (Indianapolis)

*For full consideration, please apply to this position by March 15th.

The Student Support Generalist fosters student development and clarification of academic, professional, and personal goals.  They assess student needs and match those needs with the appropriate University resources. They spend most of their time being available to support students in person. The SSG exercises critical and analytical thinking skills to problem solve and address student concerns. They provide consultation for students, staff, faculty, and parents/families as well as extensive outreach to the campus community at-large, student organizations, and supports co-curricular activities and large-scale events and programs that enrich student experiences and celebrate their accomplishments. They stay current on higher education trends and University policies to provide quality, student-centered service. In addition to providing direct service, the SSG engages in intentional and continuous efforts to improve service to students, which includes improving internal processes and procedures. Reporting to the Associate Dean of Students at Purdue University in Indianapolis (along with dotted lines to Purdue West Lafayette leadership), the SSG serves on the team that supports all aspects of Purdue University Student Life including areas of residential life, student-initiated activities and governance, student support and crisis management, counseling, student conduct, health/wellness services, and recreation.  

The Office of the Dean of Students (ODOS) is an umbrella of units that empower, support and advocate for students in the classroom and beyond. Specialized areas within ODOS include: Counseling and Psychological Services; Center for Advocacy, Response and Education; Fraternity, Sorority and Cooperative Life; Off-Campus Housing; Recreation & Wellness; Student Health Services; Student Legal Services; and Student Rights and Responsibilities. Click HERE to learn more.

Purdue University in Indianapolis is part of Purdue University West Lafayette, with multiple locations throughout the city of Indianapolis. It bookends America’s Hard Tech Corridor, which extends from West Lafayette through new investments in Lebanon’s LEAP Innovation District to downtown Indianapolis. It positions our students, faculty and staff in close proximity to top businesses and leading industries, providing new and unique executive education and internship opportunities. Its chief academic officer is David Umulis, senior vice provost and professor, who reports to Provost Patrick Wolfe, and its chief operating officer is Daniel Hasler, former Indiana secretary of commerce. 

Purdue University has achieved excellence at scale, ranking among the top four U.S. universities in agriculture, graduate engineering and number of utility patents and, across all leading American universities, as No. 1 in undergraduate STEM enrollment. That level of achievement now extends to all parts of Indianapolis. Responding to the strong need expressed by central Indiana business and community leaders for more highly skilled talents in science, technology, engineering and health care disciplines, we will ambitiously grow enrollment to establish a new pipeline of Boilermaker talent to our capital city. Degrees granted and tuition will exactly mirror those in West Lafayette – and all degrees, programs, departments, schools and colleges will be eligible to be considered for a Purdue University in Indianapolis presence. As an extension of the residential West Lafayette campus, Purdue Indy will have multiple locations throughout the city of Indianapolis.

Education and Experience:

Required:

• Bachelor’s degree
• Two years of experience in a professional role providing direct student service in higher education

Preferred:

• Master’s degree

Skills:

Required:

• Effective rapport building and strong interpersonal skills including excellent written, oral and presentation skills
• Demonstrated ability to exercise good judgment and discretion in analyzing and resolving confidential and sensitive situations with minimal supervision
• Evidence of strong organizational skills and ability to complete multiple tasks in a busy environment
• Ability to grasp knowledge of policies and procedures related to different aspects of student services
• Sensitivity to and appreciation of cultural, political, and geographical differences, with the ability to work well with a diverse student body
• Ability to establish and maintain effective collaborative relationships with campus departments, student groups and colleagues
• Demonstrated experience planning and implementing a wide variety of outreach/educational programs
• Ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, and other applicable state, federal, University, and College of Professional Studies guidelines
• Knowledge of college-student development issues and commitment to student service with a vested interest in staying abreast of research in the field of academic and student affairs
• Experience with Microsoft Office applications including Power Point, Access, Excel, and Outlook

• This position requires flexibility in work assignments and work hours to include some evenings/weekends, as well as the ability to serve on-call after hours and have access to transportation in order respond to campus crises in a timely manner.
• To learn more about Purdue’s benefits summary CLICK HERE
• Purdue will not sponsor employment authorization for this position  
• A background check will be required for employment in this position 
• FLSA: Exempt (Not Eligible For Overtime) 
• Retirement Eligibility:  Defined Contribution Waiting Period 
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply