Student Services Associate II - Campus Only Search - 522521

Pay Grade/Pay Range:  Minimum: $18.32 - Midpoint: $21.97 (Hourly N4)

Department/Organization: 200621 - University Registrar

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm

Note to Applicants: This is a campus only search. You must be a current UA employee to be considered.

Job Summary: The Student Services Associate II provides moderately-complex administrative support to the Office of the University Registrar with particular emphasis on the use of technology in providing service to students and administrators. Assists with registration troubleshooting, batch updates, error resolution, and manual registration adjustments upon request as submitted by the colleges. Monitors the Registrar’s Inbox and directs inquiries appropriately. Facilitates all registration-related orientation activities. Evaluates and processes requests for Academic Bankruptcy, Academic Second Opportunity, and Medical Withdrawal.

Additional Department Summary: Utilizes independent professional judgment based on broad knowledge of University academic policy in processing requests, devising solutions, and providing direction to students, parents, faculty, administrators, and the general public under minimal supervision. Serves as the primary point of email contact to all inquiries submitted to the Registrar’s Inbox on behalf of the Office of the University Registrar (OUR). Processes registration and student services-related requests, and/or directs communications to the appropriate campus department. Processes requests pertaining to student registration, specifically all class reinstatements, drops, mass registration adjustments, priority registration troubleshooting, and providing solutions to student registration errors. Also responsible for processing petitions for Academic Bankruptcy, Academic Second Opportunity, and medical withdrawal. Routes all requests to additional approving departments as needed. Coordinates with college and departmental staff to resolve requests submitted via Administrative Add/Drop Application. Facilitates all registration-related Bama Bound Orientation activities on behalf of OUR. Resolves error reporting associated with registration, student curriculum, and census data. Supports the Student Services Area of OUR by assisting with telephone calls to the general office line and provides back-up support to Student Services staff as needed. Tests usage and enhancements to OUR web applications.

Required Minimum Qualifications: High school diploma or GED and two (2) years of administrative experience; OR associate’s degree.

Additional Required Department Minimum Qualifications: Experience in an administrative professional or student services office setting.

Skills and Knowledge: Communication and problem solving skills. Knowledge of University academic policies. Proficiency in the operation and use of personal computers and computer literacy with Microsoft Office Suite or other equivalent office application software. Exceptional interpersonal skills. The ability to perform work independently, analyze and resolve data-related issues, use discretion, and set and achieve priorities. Sound judgment.

Preferred Qualifications: Experience in Banner Student Information System. Bachelor's degree from a regionally accredited institution. Substantial working knowledge or experience with Banner Student forms and processes. Knowledge of UA academic policy through direct or related work experience.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster