Student Service Rep 4

Act as ‘back-up’ to various administrative employees.

Authorize approvals, exceptions, payments, etc within assigned scope of responsibilities.

Coordinate workflow and operations as assigned.

Independently analyze special requests and considerations and make determination and give authorization.

Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).

May be assigned to act as departmental liaison with other University departments and external contacts.

Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.

Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.

Serve as the ‘lead worker’ for other staff who have questions.

Any other duties assigned within the position classification area.

Performs all duties in compliance with applicable University policies and procedures and state and federal requirements.

Provide Excellent Customer Service

Reports directly to designated supervisor.

Responsible for maintaining the confidentiality of designated information.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.